What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Enables Productivity
- Reliable
- Respectful
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Order Management
Catalog Management
Payment Processing
Order Portal
Content Management
Reporting and Analytics
Integrated Search
Retargeting Capabilities
Predictive Recommendations
Content Localization
Microsite Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Shopify Reviews
Shivani N.
- Role: Public Sector
- Industry: Food and Beverage
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
Likeliness to Recommend
Pros
- Reliable
- Appreciates Incumbent Status
- Continually Improving Product
- Performance Enhancing
Vijay K.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Feb 2024
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates Shopify from other similar products?
Ease of Use: Shopify is known for its user-friendly interface and intuitive design, making it easy for merchants to set up and manage their online stores without extensive technical knowledge.
What is your favorite aspect of this product?
Built-In Security: Shopify prioritizes security, offering SSL encryption, PCI compliance, and fraud protection measures to ensure the safety of transactions and customer data.
What do you dislike most about this product?
Cost: Some users find Shopify's pricing plans to be relatively expensive, especially for smaller businesses or startups with limited budgets. Additionally, transaction fees and costs associated with third-party apps can add up.
What recommendations would you give to someone considering this product?
Plan for SEO and Marketing: Develop a strategy for search engine optimization (SEO) and marketing to drive traffic to your Shopify store. Utilize built-in SEO features, social media integrations, and marketing tools to attract and engage customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alexander G.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
A versatile e-commerce platform.
Likeliness to Recommend
What differentiates Shopify from other similar products?
Shopify’s differentiated features and vendor capabilities empower businesses of all sizes to thrive in the digital marketplace.
What is your favorite aspect of this product?
Shopify provides a buildable product with a core offering across various plans.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Client Friendly Policies