ShareFile Customer Reviews 2024

ShareFile

8.9 /10

What is ShareFile?

Accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand.

Company Details

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Awards & Recognition

ShareFile won the following awards in the Content Collaboration category

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10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

6 Top Rated Features

2022

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

89 Likeliness to Recommend

2
Since last award

97 Plan to Renew

3
Since last award

92 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

3% Negative

7% Neutral

90% Positive

Pros

Trustworthy
Efficient Service
Inspires Innovation
Respectful

Feature Ratings

Average 86

Team Collaboration

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Drag and Drop User Interface

Access Control and Rights Management

Enterprise Grade Security Controls

Audit Trail

Data Loss Prevention

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Average 87

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Managed File Transfer - Enterprise

Score 8.2

View ShareFile in this category (opens in a new tab)

ShareFile Reviews

Role: C-Level
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Great product for a growing business

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Role: Finance
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Fantastic product, takes time to get used to it

Likeliness to Recommend

5 /10

Pros

Fair
Transparent
Continually Improving Product
Reliable

ShareFile

What is ShareFile?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ShareFile Ratings

89 Likeliness to Recommend

2 Since last award

97 Plan to Renew

3 Since last award

92 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Audit Trail View all previous activity including any recent edits and user access.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Managed File Transfer - Enterprise

ShareFile Reviews

Great product for a growing business

Likeliness to Recommend

Pros

Fantastic product, takes time to get used to it

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Drag and Drop User Interface

Access Control and Rights Management

Enterprise Grade Security Controls

Audit Trail

Data Loss Prevention

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support