ShareFile Customer Reviews 2025 | SoftwareReviews

ShareFile

Composite Score

9.0 /10

CX Score

9.2 /10

85 Reviews Write a Review

Claim Software

What is ShareFile?

Securely share content and collaborate with clients and internal teams from any device or location with ShareFile. Departments and small businesses need simple, secure solutions to collaborate with clients and each other. With ShareFile, use any device to securely access files, share data, and create time-saving workflows. Simple, quick set-up – no IT required.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ShareFile won the following awards in the Content Collaboration category

Filter By

4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

6 Top Rated Features

2022

ShareFile Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ShareFile.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

90 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ShareFile?

3% Negative

7% Neutral

90% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Inspires Innovation

Feature Ratings

Average 86

Team Collaboration

Data Loss Prevention

Electronic Signatures

Cognitive Content Services

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

Audit Trail

Vendor Capability Ratings

Average 86

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support

Also Featured in...

Managed File Transfer - Enterprise

Score 8.7

View ShareFile in this category (opens in a new tab)

ShareFile Reviews

Paola C.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

The Best File Management Solution"

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

What makes ShareFile different is its ease of use and robust security. I can easily share large files and know that they will always be protected.

What is your favorite aspect of this product?

What I like most about this software is its ease of use and intuitive interface that makes it very easy to upload, share, and collaborate on documents with my team. Plus, I love the ability to access my files from anywhere and at any time through the cloud.

What do you dislike most about this product?

However, the only aspect that I slightly dislike is that ShareFile can be a bit expensive for small businesses or individual users. Despite this, I consider the investment in this software to be worth it for all the features and benefits it offers.

What recommendations would you give to someone considering this product?

In summary, I would recommend ShareFile to any company looking for a comprehensive and secure file management solution. Its ease of use, security, and collaboration capabilities make it stand out from the competition, and I am sure that any user who tries it will be satisfied with its results.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

erika j.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ShareFile from other similar products?

ShareFile is user-friendly and accessible to anyone in need to use

What recommendations would you give to someone considering this product?

I do recommend it to 10/10 and a 5 star cause of its best encryption system and growing up my business faster

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

raul d.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

File It Right: ShareFile for Secure Collaboration”

Likeliness to Recommend

9 /10

What differentiates ShareFile from other similar products?

ShareFile has become our go-to tool for secure file sharing and collaboration in the IT department. It’s the kind of solution that works seamlessly in the background, making life easier for both the team and our end users. With strict compliance requirements and a never-ending need for file sharing across departments, ShareFile delivers reliability, security, and ease of use.

What is your favorite aspect of this product?

What I find most helpful is the secure link generator with detailed tracking. You don’t just send a file; you know who accessed it, when, and how many times. It’s a great confidence booster when working with external parties. The seamless integration with tools like Outlook also simplifies sharing—no need to bounce between applications, which is a blessing during busy days.

What do you dislike most about this product?

The mobile app. While functional, it sometimes feels clunky compared to the smooth experience on desktop.

What recommendations would you give to someone considering this product?

ShareFile has streamlined our file-sharing processes while keeping compliance requirements front and center. We’ve reduced the use of insecure workarounds, and audits are no longer the stress-inducing events they used to be. It’s clear, easy to track, and most importantly, secure—exactly what an IT organization needs when handling sensitive data.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ShareFile

What is ShareFile?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ShareFile Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

2 Since last award

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ShareFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Access Control and Rights Management Ability to discretely control who can access the file.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Managed File Transfer - Enterprise

ShareFile Reviews

Paola C.

The Best File Management Solution"

Likeliness to Recommend

Pros

erika j.

Fantastic product

Likeliness to Recommend

Pros

raul d.

File It Right: ShareFile for Secure Collaboration”

Likeliness to Recommend

Pros

Most Popular ShareFile Comparisons

Google Drive

Dropbox Business

Microsoft OneDrive for Business

Box

M-Files Content Collaboration

Zoho WorkDrive

1
Since last award

2
Since last award

1
Since last award

Feature Ratings

Team Collaboration

Data Loss Prevention

Electronic Signatures

Cognitive Content Services

Real-Time Synchronization

Drag and Drop User Interface

Access Control and Rights Management

Enterprise Grade Security Controls

Large File Optimization

Task Management and Workflow

Audit Trail

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support