What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
3
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
ServiceNow PPM Reviews
Daniel T.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
Good but raw product, enhancements are scarce
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
The completeness in services provided. With Project, Program, Portfolio, Resource, Demand Management in a single platform, with reporting and analytics and an ITSM structure to support, makes ServiceNow a pioneer in PPM offerings.
What is your favorite aspect of this product?
UX/ UI is friendly and easy to implement. The trainings for Partners are pretty good and really supports the implementers.
What do you dislike most about this product?
There’s really no improvement from version to version, it’s the same thing every year and they earn a lot of money from licensing but close to 0 is employed in product enhancement.
What recommendations would you give to someone considering this product?
Resource and timesheet management is pretty raw and requires a lot of customisation to make it work.
Pros
- Enables Productivity
- Client Friendly Policies
- Helps Innovate
- Reliable
Cons
- Commodity Features
- Less Generous
- Slower Product Innovation
Fernando S.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2023
WORTHY CONTENDER FOR MVP IN PROJECT MANAGEMENT
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
I believe the user-friendly interface, scalability, and commitment to security and compliance further enhance its appeal. Their continuous innovation ensures that PPM stays current with industry trends, making it a comprehensive and adaptable solution for organizations of varying sizes.
What is your favorite aspect of this product?
the configurability. Allows organizations to tailor the PPM solution to their specific needs. This is crucial because different industries and organizations have unique project management requirements. This platform aligns with the specific methodologies and processes used by the organization.
What do you dislike most about this product?
It could be better on the analytics and reporting. Sometimes I had to find videos on how to get the reports done quickly because perhaps I was not as adept as others, or just because the steps were a little more complex than I expected.
What recommendations would you give to someone considering this product?
From seeing businesses try this and let it go, don't let the initial learning curve keep you away from it. It truly is a functional tool that will work with your team and its needs.
Pros
- Helps Innovate
- Continually Improving Product
- Saves Time
- Reliable
Antoine D.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2023
This tool is powerful for Portfolio Management
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
Capability to integrated IT and PPM at the same place
What is your favorite aspect of this product?
Easy to use and Service Now also give a strong support
What do you dislike most about this product?
This might not provide natural integration with other existing PPM tool
What recommendations would you give to someone considering this product?
Check product description and organize a meeting to show off the pro and con within your organization
Pros
- Efficient Service
- Inspires Innovation
- Reliable
- Performance Enhancing
