What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow PPM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow PPM.
85 Likeliness to Recommend
3
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
ServiceNow PPM Reviews
VICTOR O.
- Role: Consultant
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Fantastic product and excellent support.
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
Very easy-to-use
What is your favorite aspect of this product?
Integration and user friendly
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Very good and it's an investment into the future
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alex P.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Nov 2023
Very last century.
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
Complexity, depth, and customizability.
What is your favorite aspect of this product?
I don't have any. I hate it with a passion!
What do you dislike most about this product?
It's clunky and takes a lot of time to deal with. So last century!
What recommendations would you give to someone considering this product?
Don't use it!
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Transparent
Cons
- Less Efficient Service
- Less Effective Service
- Less Performance Enhancing
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Effective product
Likeliness to Recommend
Pros
- Caring
- Respectful
- Helps Innovate
- Continually Improving Product