What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
2
Since last award
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Reliable
- Security Protects
- Caring
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End to End Lifecycle Management
Analytics and Reporting
Data Center Analytics
Software Recognition Library
Advanced License Management
Decentralized Management
Data Import Export and Aggregation
Software Usage Metering
Cloud License Management
Integrated Discovery
Financial Analysis
Vendor Capability Ratings
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Vendor Support
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Breadth of Features
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ServiceNow Asset Management Reviews
Ramone P.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
A complete suite
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
Ability to integrate all aspects of a business into the SNOW suite
What is your favorite aspect of this product?
Dashboard and Reporting
What do you dislike most about this product?
Reporting customization and Dashboard customization can be tricky
What recommendations would you give to someone considering this product?
Implementation can be difficult depending on how many departments will be integrated, advise is to have a representative of each department early on into the deployment and integration stage
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Jitendra l.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
"Awesome application"
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
ServiceNow Asset Management stands out for its integrated approach, offering a comprehensive solution that combines IT asset management with other IT service management processes. It provides a single platform for managing assets, workflows, and service requests, fostering efficiency and collaboration across various departments. Additionally, ServiceNow emphasizes automation, enabling organizations to streamline processes and enhance overall productivity.
What is your favorite aspect of this product?
ServiceNow Asset Management is its ability to integrate seamlessly with other IT service management processes, promoting a holistic approach to managing assets within an organization. This integration enhances collaboration and efficiency across different functional areas.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
When considering ServiceNow Asset Management, it's crucial to: Assess Integration Needs: Scalability User Training Customization Automation Potential Vendor Support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jitendra L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
"Easy to use"
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
ServiceNow Asset Management stands out from other similar products in several ways: Unified Platform Automation and Orchestration CMDB Integration Advanced Reporting and Analytics User-Friendly Interface
What is your favorite aspect of this product?
appreciate ServiceNow Asset Management for its unified platform, automation capabilities, and seamless integration with other IT Service Management modules. These aspects contribute to efficient asset management and overall IT operations.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
When considering ServiceNow Asset Management, here are some recommendations: Define Your Requirements Understand Integration Needs Evaluate Automation Capabilities Consider Scalability Pilot or Proof of Concept
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing