What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
96 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Reliable
- Unique Features
- Performance Enhancing
- Helps Innovate
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Analytics and Reporting
Data Import Export and Aggregation
Decentralized Management
Integrated Discovery
Advanced License Management
Financial Analysis
End to End Lifecycle Management
Software Recognition Library
Cloud License Management
Software Usage Metering
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Vendor Support
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
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ServiceNow Asset Management Reviews
Aanchal T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
"Fantastic product!"
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
"Fantastic product!" with amazing features and innovations with changing market & business trends.
What is your favorite aspect of this product?
Every release has new features. with are more enhanced & customer friendly.
What do you dislike most about this product?
Some challenges in end of life prooducts.
What recommendations would you give to someone considering this product?
Great Product & value for money.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joshua H.
- Role: Information Technology
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Jun 2021
Let the sticker shock pass and allow for success.
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
The integration of the full enterprise from Service Management to Financial Management.
What is your favorite aspect of this product?
The ease of tracking entitlements and usage information with proper integrations to existing systems (ie SCCM, Intune, Adobe, etc)
What do you dislike most about this product?
The reliance on outdated systems like sccm. Not necessarily a servicenow issue if the clients aren’t moving towards more modern cloud services but still a thorn in my side.
What recommendations would you give to someone considering this product?
Either make sure your internal house is cleaned up and you have structured naming conventions and solid communications between AD, SCCM or if currently in the ServiceNow world verify and clean up your foundational data (user, location, company tables, etc)
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Jun 2021
Wonderful Product, Implement with Care
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Fair
- Less Generous
- Under Delivered