Sendible Customer Reviews 2024

Sendible

9.0 /10

63 Reviews Write a Review

Claim Software

What is Sendible?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from one, easy-to-use dashboard.

Company Details

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Awards & Recognition

Sendible won the following awards in the Social Media Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

9 Top Rated Features

2022

Sendible Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sendible.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sendible?

0% Negative

3% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 86

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Social Asset Management

Social Moderation and Workflow Management

Dashboards and Visualization

Sentiment Analysis

Campaign Execution

Social Post Archival

Social Response Management

Contextual Analysis

Trend Analysis

Vendor Capability Ratings

Average 87

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Social Media Monitoring

Score 8.2

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Sendible Reviews

Tracey B.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

Danielle B.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Calendar tool is a time saver

Likeliness to Recommend

8 /10

What differentiates Sendible from other similar products?

Ease of use for multiple accounts. Ability to send for approval.

What is your favorite aspect of this product?

LinkedIn posting and approval

What do you dislike most about this product?

Tagging issues

What recommendations would you give to someone considering this product?

Easy integration and calendar management

Pros

Performance Enhancing
Enables Productivity
Acts with Integrity
Continually Improving Product

Mitchell T.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

User-Friendly/Labor-Saving But a Few Tech Hiccups

Likeliness to Recommend

5 /10

What differentiates Sendible from other similar products?

No clear differentiation beyond competitive pricing. Same feature-set as most social media management software options out there but may have an edge in terms of affordability and responsive/attentive customer service.

What is your favorite aspect of this product?

Calendar-interface for scheduling and posting was convenient, user-friendly tool for seeing all your future social posts in a quick glance.

What do you dislike most about this product?

At the time of implementation, we had numerous issues scheduling/posting dynamic content (i.e. GIFs, video) and issues cross-posting to certain platforms. Typically, the response was that these features were "under development" or a "platform-specific issue" that needed to be addressed by the social media platform itself. We eventually left for another service that didn't have these issues.

What recommendations would you give to someone considering this product?

Use free trial to see if service meet's your organization's social management needs before fully committing. I think they used to offer a month-long trial period.

Pros

Enables Productivity
Fair
Trustworthy
Efficient Service

Cons

Commodity Features

Sendible

What is Sendible?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Sendible Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Sendible?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Social Media Monitoring

Sendible Reviews

Tracey B.

Likeliness to Recommend

Pros

Danielle B.

Calendar tool is a time saver

Likeliness to Recommend

Pros

Mitchell T.

User-Friendly/Labor-Saving But a Few Tech Hiccups

Likeliness to Recommend

Pros

Cons

Most Popular Sendible Comparisons

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Agorapulse

1
Since last award

Feature Ratings

Social Media Channel Integration Outbound

Social Media Channel Integration Inbound

Social Asset Management

Social Moderation and Workflow Management

Dashboards and Visualization

Sentiment Analysis

Campaign Execution

Social Post Archival

Social Response Management

Contextual Analysis

Trend Analysis

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support