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Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.9 /10
CX Score
9.1 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Customer Intelligence category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 84

Data Visualization

86

Audience Demographics

86

Audience Segmentation

84

API Framework

84

Metadata Management

83

Real Time Workflow Automation

83

Customer Journey Modelling

83

Predictive Analytics

83

Conversion Analysis

82

Anomaly Detection

79

Cross Channel Attribution Analysis

79

Vendor Capability Ratings

Average 83

Quality of Features

87

Ease of Implementation

86

Ease of Data Integration

85

Breadth of Features

85

Business Value Created

84

Ease of Customization

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Vendor Support

80

Usability and Intuitiveness

79

Availability and Quality of Training

78

Semrush Reviews

Elias R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Software for SEO and Social Media Management

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Semrush is an amazing tool for SEO, Social Media Management and Market Research. Other products just seem incomplete or simply not well implemented. Semrush on the other hand is perfect as it has every feature we need in order to create a strong SEO strategy, manage our social media accounts or do market research when we wan to launch a new campaign for a new service. It is super practical and its easy to use interface makes the learning curve less difficult. Love the tool overall.

What is your favorite aspect of this product?

The SEO tools for keword research, backlink checks and site audit. With Semrush we can easily check our site's health and make improvements in order to rank higher on search engines. The fact that we can also manage our socials is a game changer considering we do a lot of content marketing and we are constantly posting on social media.

What do you dislike most about this product?

At the time I haven't found anything I dislike. I'm very satisfied with Semrush and would recommend 100%. It is an extremely useful tool and if you're looking to grow online, this is the way to go. Semrush will provide insights that will help decision making, allow you to make adjustments in your strategy and pave the way to reach your goals.

What recommendations would you give to someone considering this product?

I recommend anyone looking to get their brand online to try Semrush, they have courses about how to use the toolkit and the basics of SEO. With the courses and the tool, you have all you need to succeed in your online journey. Depending on what you want to achieve, you may use some tools more often, but in any case you will always have all you need in a single place.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Leo C.

  • Role: C-Level
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic for SEO growth, but pricey for beginner

Likeliness to Recommend

8 /10

What differentiates Semrush from other similar products?

The breadth of features that are available, in particular their free plan.

What is your favorite aspect of this product?

The keyword research tool, it saves lots of time and effort when creating an organic marketing strategy.

What do you dislike most about this product?

Lots of the features are beginning to go behind a paywall, such as their social integrations. They need more competitive pricing for small businesses.

What recommendations would you give to someone considering this product?

Set up a free account as there will be useful tools in there for you, but think about whether the high price for the paid version will be worthwhile as it is very steep.

Pros

  • Helps Innovate
  • Reliable
  • Saves Time
  • Security Protects

Cons

  • Charges for Enhancements
  • Less Efficient Service
  • Vendor Friendly Policies

Sam K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

My Experience with Semrush

Likeliness to Recommend

9 /10

What differentiates Semrush from other similar products?

Compared to other products, semrush has more features and is easy to use.

What is your favorite aspect of this product?

My favorite is the traffic analytics tool and the backlinks analytics tool. Through this we can know what our competitors are doing in the market

What do you dislike most about this product?

Nothing major. But recently they disconnected the post tracking tool. It was one of the most helpful tools for me.

What recommendations would you give to someone considering this product?

Compared to other tools, it has a lot of features. And the price is low, So i recommend semrush to others

Pros

  • Performance Enhancing
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product

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