Semrush Logo Award Winner Product Badge
Semrush Logo Award Winner Product Badge
Semrush

Semrush

Composite Score
8.9 /10
CX Score
9.2 /10

What is Semrush?

Semrush is a leading online visibility management software-as-a-service platform. With over 50 products, tools and add-ons across online visibility management, including tools for search, content, social media and market research, data for more than 140 countries, seamless integration with Google and task management platforms, Semrush is a critical solution for all companies who are serious about online presence.

Company Details


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Awards & Recognition

Semrush won the following awards in the Customer Intelligence category

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Semrush Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Semrush.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Semrush?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Respectful
  • Effective Service

Feature Ratings

Average 84

Data Visualization

86

Audience Demographics

85

Metadata Management

85

Predictive Analytics

84

Customer Journey Modelling

84

Audience Segmentation

83

API Framework

83

Conversion Analysis

82

Real Time Workflow Automation

81

Anomaly Detection

80

Cross Channel Attribution Analysis

78

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Breadth of Features

85

Business Value Created

85

Quality of Features

84

Ease of Customization

84

Ease of Data Integration

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

80

Usability and Intuitiveness

79

Semrush Reviews

Luisa N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

It is very unique!

What is your favorite aspect of this product?

Everything!

What do you dislike most about this product?

Nothing to dislike, I love it!

What recommendations would you give to someone considering this product?

Please use it a lot!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bùi H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Interface is easy to use, the reports are detailed

Likeliness to Recommend

10 /10

What differentiates Semrush from other similar products?

Easily create collaboration groups for your marketing team and account hierarchy. Verify domains easily and quickly.

What is your favorite aspect of this product?

I have used many other SEO tools, but Semrush helps me track and manage all concerns in a Digital campaign: from SEO to Social Media, Referral links as well as web content and rankings. daily keywords

What do you dislike most about this product?

I prefer that Semrush offers a group payment plan, as it makes it easier for me to report on costs and results

What recommendations would you give to someone considering this product?

"Long Live the King of SEO Tools". One of the must-have tools for Markers. The interface is easy to use, the reports are intuitive and provides quick analysis even for beginners.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kaitlin N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use with valuable features

Likeliness to Recommend

8 /10

What differentiates Semrush from other similar products?

SEMrush is very user friendly and easy to learn. It also has a great reputation in the marketing community.

What is your favorite aspect of this product?

I like the keyword magic tool to use for keyword research. To have all the data in one place on keyword clusters helps tremendously in creating the right content for our audience.

What do you dislike most about this product?

I don’t like the pay walls within the product. It’s frustrating to get to features located lower on the sidebar and realize they’re only available as add ins to the product.

What recommendations would you give to someone considering this product?

Make sure you know ahead of time what features you want out of the product so you get the right level of subscription.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Saves Time

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