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SAP

SAP SuccessFactors HCM

Composite Score

8.0 /10

CX Score

8.1 /10

65 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

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Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Management category

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5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

6% Negative

10% Neutral

84% Positive

Pros

Enables Productivity
Respectful
Helps Innovate
Reliable

Feature Ratings

Average 82

Compensation Management

Career Pathing

Employee Engagement

Talent Acquisition

Wellness

Onboarding Offboarding

Collaboration

Performance Management

Succession Planning

Rewards Recognition

Learning and Development

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features

Also Featured in...

Talent Acquisition Suites

Score 8.7

View SAP SuccessFactors HCM in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 8.1

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Score 7.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

KC B.

Role: Information Technology
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Does what we need - but UX is rough

Likeliness to Recommend

4 /10

What differentiates SAP SuccessFactors HCM from other similar products?

They have a lot of features which work well together once you get it configured. Other products had a few pieces of the puzzle whereas SuccessFactors had them all.

What is your favorite aspect of this product?

The onboarding document management is great. It is very easy to onboard employees in other states once those states are setup.

What do you dislike most about this product?

The user experience is very rough. For example, if I say I have completed and objective, it should automatically change that to 100% done - it should not make me change both. There are scenarios with my staff where they have an object marked as complete that is 50% done. It it little things like that which pop up all over the product. I also don't like that we are not using a US based sever instance.

What recommendations would you give to someone considering this product?

Be sure to do your homework. The implementation is not intuitive. Once you know how to configure something, it is easy to do - but figuring it out - you need a 3rd party.

Pros

Reliable
Transparent
Friendly Negotiation
Enables Productivity

Cons

Less Efficient Service
Leverages Incumbent Status
Slower Product Innovation

Katlyn H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Easy to use, especially for new employees.

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

I really enjoy the user interface and how easy it is to use. It really helps with onboarding new employees and tracking their mandatory training.

What is your favorite aspect of this product?

The ability to quickly access all of the training that I need to complete and just how organized and user-friendly the interface is.

What do you dislike most about this product?

Sometimes it is slow and seems a little finicky.

What recommendations would you give to someone considering this product?

I would recommend it, especially if you are in an industry that sees a high turnover as it is really easy for new employees to use.

Pros

Reliable
Enables Productivity
Effective Service
Saves Time

Emily F.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Excellent for HR and Talent management activities

Likeliness to Recommend

9 /10

What differentiates SAP SuccessFactors HCM from other similar products?

The SAP SuccessFactors solution made it easier to integrate employee data with SAP CPI after we bought it for the Adt connection roll-out. Digitizing is a relatively simple and practical way to adjust to the modern, constantly evolving world of HR. It makes it incredibly simple to manage various workforce divisions.

What is your favorite aspect of this product?

This program can also be used to manage human resources in a corporation very efficiently. I also love it because it is a user-friendly web-based app and its phone applications are also simple to use and upgrade. SAP SuccessFactors is a highly potent tool that constantly assists us in running any report or building a bespoke report. All processes are all going well.

What do you dislike most about this product?

I haven't discovered major unsettling or dislikeable aspects of this software as of yet either. It amazingly simplified the hiring procedure. I only dislike the difficulty of utilizing the software and how frequently it defies logic.

What recommendations would you give to someone considering this product?

SuccessFactors has the potential to greatly simplify the hiring and onboarding processes for new workers. SAP SuccessFactors solution is a fantastic tool for managing employee data. I can suggest this solution based on my overall experience, but I still urge consumers to evaluate it for their specific use cases to ensure that it meets their needs and is both affordable and functional.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

SAP SuccessFactors HCM Ratings

86 Likeliness to Recommend

1 Since last award

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Software provides ability to track and measure employee compensation

Career Pathing Ability to map and communicate standard employee career paths.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Wellness Ability to track and manage employee wellness programs and their usage

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Succession Planning Software contains employee succession planning functionality.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Talent Acquisition Suites

Human Capital Management - Enterprise

Internal Talent Marketplace

SAP SuccessFactors HCM Reviews

KC B.

Does what we need - but UX is rough

Likeliness to Recommend

Pros

Cons

Katlyn H.

Easy to use, especially for new employees.

Likeliness to Recommend

Pros

Emily F.

Excellent for HR and Talent management activities

Likeliness to Recommend

Pros

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Feature Ratings

Compensation Management

Career Pathing

Employee Engagement

Talent Acquisition

Wellness

Onboarding Offboarding

Collaboration

Performance Management

Succession Planning

Rewards Recognition

Learning and Development

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features