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SAP

SAP SuccessFactors HCM

Composite Score

8.0 /10

CX Score

8.1 /10

65 Reviews Write a Review

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What is SAP SuccessFactors HCM?

SAP SuccessFactors Human Experience Management Suite (SAP SuccessFactors HXM Suite) offers individualized experiences and strategic solutions that empower employees to reach their potential. Only SuccessFactors gives you the talent solutions, core HR, collaboration tools, and workforce analytics you need to produce, measure, and continuously improve your business results through people, every day.

Analyst Research

Company Details

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Awards & Recognition

SAP SuccessFactors HCM won the following awards in the Talent Management category

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5 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

3 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

1 Top Rated Capabilities

2 Top Rated Features

2022

SAP SuccessFactors HCM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP SuccessFactors HCM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP SuccessFactors HCM?

6% Negative

10% Neutral

84% Positive

Pros

Enables Productivity
Respectful
Helps Innovate
Reliable

Feature Ratings

Average 82

Compensation Management

Career Pathing

Employee Engagement

Talent Acquisition

Wellness

Onboarding Offboarding

Collaboration

Performance Management

Succession Planning

Rewards Recognition

Learning and Development

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features

Also Featured in...

Talent Acquisition Suites

Score 8.7

View SAP SuccessFactors HCM in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 8.1

View SAP SuccessFactors HCM in this category (opens in a new tab)

Internal Talent Marketplace

Score 7.5

View SAP SuccessFactors HCM in this category (opens in a new tab)

SAP SuccessFactors HCM Reviews

Caitlynn D.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

SAP SuccessFactors Enhances Talent Acquisition

Likeliness to Recommend

10 /10

What differentiates SAP SuccessFactors HCM from other similar products?

SuccessFactors is different in the aspect that it can be integrated with other products and any SAP platform. SAP SuccessFactors is easy to learn how to use and very intuitive.

What is your favorite aspect of this product?

SAP SuccessFactors has made the hiring and retaining process much easier and streamlined. The automated hiring process with onboarding features creates time and security.

What do you dislike most about this product?

As with most SAP products, it is a very extensive platform. I personally have not had any issues and I appreciate all SAP has to offer, but it can be overwhelming for some.

What recommendations would you give to someone considering this product?

Any business who has a recruiting and onboarding process (or needs one) would benefit from SAP SuccessFactors. All recruiting, hiring, onboarding, and retaining can be done within this one product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shilpi P.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Ease of use but no unique features

Likeliness to Recommend

7 /10

What differentiates SAP SuccessFactors HCM from other similar products?

Good product but no uniqueness

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

No extra features

What recommendations would you give to someone considering this product?

Good for small scale organizations

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Efficient Service
Less Fair
Under Delivered

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Fantastic product

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Company Details

Need Assistance?

Awards & Recognition

SAP SuccessFactors HCM Ratings

86 Likeliness to Recommend

1 Since last award

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SAP SuccessFactors HCM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Software provides ability to track and measure employee compensation

Career Pathing Ability to map and communicate standard employee career paths.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Wellness Ability to track and manage employee wellness programs and their usage

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Succession Planning Software contains employee succession planning functionality.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Also Featured in...

Talent Acquisition Suites

Human Capital Management - Enterprise

Internal Talent Marketplace

SAP SuccessFactors HCM Reviews

Caitlynn D.

SAP SuccessFactors Enhances Talent Acquisition

Likeliness to Recommend

Pros

Shilpi P.

Ease of use but no unique features

Likeliness to Recommend

Pros

Cons

Fantastic product

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Compensation Management

Career Pathing

Employee Engagement

Talent Acquisition

Wellness

Onboarding Offboarding

Collaboration

Performance Management

Succession Planning

Rewards Recognition

Learning and Development

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Quality of Features