SAP

SAP S/4HANA Cloud

7.7 /10

What is SAP S/4HANA Cloud?

An intelligent ERP solution that enables companies to capture every opportunity in today’s digital world, SAP S/4HANA removes common obstacles associated with legacy ERP applications, such as batch latency, complex landscapes, and manually-driven processes.

Company Details

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SAP S/4HANA Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP S/4HANA Cloud.

90 Likeliness to Recommend

5
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP S/4HANA Cloud?

5% Negative

11% Neutral

84% Positive

Pros

Respectful
Helps Innovate
Reliable
Enables Productivity

Feature Ratings

Average 75

Supply Chain Management

Job and Project Management

Governance Risk and Compliance

Accounting and Financial Management

Procurement Management

Analytics and Reporting

Service Management

Customer Relationship Management

Human Capital Management

BI and Performance Management

Industry Specific Capabilities

Vendor Capability Ratings

Average 81

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Also Featured in...

Core Financial Management

Score 8.4

View SAP S/4HANA Cloud in this category (opens in a new tab)

Enterprise Resource Planning - Midmarket

Score 8.4

View SAP S/4HANA Cloud in this category (opens in a new tab)

Process Manufacturing ERP

Score 8.2

View SAP S/4HANA Cloud in this category (opens in a new tab)

Discrete Manufacturing ERP

Score 7.8

View SAP S/4HANA Cloud in this category (opens in a new tab)

SAP S/4HANA Cloud Reviews

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

Quality product

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Less Transparent
Less Productive
Less Generous

Jane G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy and Functional SAP Product.

Likeliness to Recommend

9 /10

What differentiates SAP S/4HANA Cloud from other similar products?

The SAP S/4HANA has the most effective and responsive features and very easy to use.

What is your favorite aspect of this product?

To those just getting started with SAP S/4HANA its takes just a little time to understand the tool.

What do you dislike most about this product?

No negative to report about the SAP solution.

What recommendations would you give to someone considering this product?

SAP S/4HANA provides nice and profitable marketing services to its users and the implementation on the first time it is also very easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jenn W.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Ensure Vendor Management engagement at exec lvl

Likeliness to Recommend

5 /10

What differentiates SAP S/4HANA Cloud from other similar products?

SAP is a stable and reliable product. The architecture is sound. There were factors that left a really bad taste in everyone's mouths. The expectation that EACH component would be individually priced and not negotiated was tough. The lack of upfront sales engineering with the purchasing enterprises' best interests superceded the overall technical experience.

What is your favorite aspect of this product?

Scalability is superb.

What do you dislike most about this product?

The fact that we had droves of consultants both SAP specific and Big 4 air dropped to support the needs. All was extremely costly.

What recommendations would you give to someone considering this product?

Go beyond the RFP. Ensure your vendor management team has done industry analysis on cost and contract. It may just be the nature of the beast when dealing with mega companies, but my expectations were higher for the process than what was delivered.

Pros

Reliable
Respectful
Acts with Integrity
Performance Enhancing

Cons

Less Generous
Charges for Enhancements
Vendor Friendly Policies

SAP S/4HANA Cloud

What is SAP S/4HANA Cloud?

Company Details

Need Assistance?

SAP S/4HANA Cloud Ratings

90 Likeliness to Recommend

5 Since last award

97 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love SAP S/4HANA Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Core Financial Management

Enterprise Resource Planning - Midmarket

Process Manufacturing ERP

Discrete Manufacturing ERP

SAP S/4HANA Cloud Reviews

Quality product

Likeliness to Recommend

Pros

Cons

Jane G.

Easy and Functional SAP Product.

Likeliness to Recommend

Pros

Jenn W.

Ensure Vendor Management engagement at exec lvl

Likeliness to Recommend

Pros

Cons

Most Popular SAP S/4HANA Cloud Comparisons

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Unit4 ERP

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Oracle Fusion Cloud ERP

Microsoft Dynamics 365 ERP

5
Since last award

1
Since last award

6
Since last award

Feature Ratings

Supply Chain Management

Job and Project Management

Governance Risk and Compliance

Accounting and Financial Management

Procurement Management

Analytics and Reporting

Service Management

Customer Relationship Management

Human Capital Management

BI and Performance Management

Industry Specific Capabilities

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Customization