SAP

SAP CRM

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

6.8

Overall Satisfaction

Overall
Satisfaction

95%

Plan to Renew

Plan to
Renew

+19

Emotional Footprint

Emotional
Footprint

5/6 in Customer Relationship Management

Response
Distribution
57Reviews
Category Features
  • Lead Management
  • |
  • Account and Contact Management
  • |
  • Analytics and Reporting
  • |
  • Customer Service Management
  • |
  • Sales Management
  • |
  • Mobile
  • |
  • Telephony and Call Center Management
  • |
  • Activity and Workflow Management
  • |
  • Marketing Management
  • |
  • Collaboration
  • |
  • Quote, Contract, and Proposal

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
  • Individual Comments and Recommendations from Users
Buy Report / $999 Explore Scorecard

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Does Not Recommend
6/10

sanjay agi

Information Technology

good CRM product

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Account and Contact Management
  • 3
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 2
  • Collaboration
  • 3
  • Customer Service Management
  • 4
  • Lead Management
  • 2
  • Marketing Management
  • 3
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 4
  • Sales Management
  • 4
  • Telephony and Call Center Management
Recommends
9/10

Lisa Byrn

Information Technology

Great system for managing business processes and data across an enterprise

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Account and Contact Management
  • 4
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 4
  • Collaboration
  • 4
  • Customer Service Management
  • 4
  • Lead Management
  • 4
  • Marketing Management
  • 4
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 4
  • Sales Management
  • 4
  • Telephony and Call Center Management
Recommends
9/10

Ramneel Kaur

Sales and Marketing

Probably the best Enterprise Resource Planning Tool in the Market right now

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Account and Contact Management
  • 4
  • Activity and Workflow Management
  • 4
  • Analytics and Reporting
  • 4
  • Collaboration
  • 4
  • Customer Service Management
  • 4
  • Lead Management
  • 4
  • Marketing Management
  • 4
  • Mobile
  • 4
  • Quote, Contract, and Proposal
  • 4
  • Sales Management
  • 4
  • Telephony and Call Center Management