What is sandsiv+?
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love sandsiv+?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sentiment Analytics
Multi-Channel Data Collection
Text Analytics
Alerts
API Framework
Data Visualization
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of Customization
sandsiv+ Reviews
Haslinger A.
- Role: Operations
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Easy to use, with excellent Customer Support
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
I have no real comparison to other products.
What is your favorite aspect of this product?
SandSIV+ is realy very custom-able. We can easily create new Survey, check the status of existing surveys, the Dashboard are very intuitive and reactive,... and what I love the most is the customer support! We can contact SandSIV and also the next hour we get an answer! Training are perfect, and the help Platform is also very usefull. I am very happy to work together with SandSIV!
What do you dislike most about this product?
Sometimes some features are missing, or not easy to use. But all the times we give feedbacks, and in the next release we got what we needed!
What recommendations would you give to someone considering this product?
Go for it!! The system is very easy to use, always getting improved, and we receive a great support!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Role: Operations
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Customer centric. Thank you, Assia!
Likeliness to Recommend
Pros
- Efficient Service
- Caring
- Respectful
- Helps Innovate
Elizabeta B.
- Role: Vendor Management
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2021
Great Great Great,perfect!!!
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
First great support, very intuitive platform. And very important, you will be admin.
What is your favorite aspect of this product?
if you buy this product, you will see that this answer is true: All of it!
What do you dislike most about this product?
Well, integration took a little longer (4 days ) which is a minor issue.
What recommendations would you give to someone considering this product?
Buy it Today!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing