What is sandsiv+?
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love sandsiv+?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Sentiment Analytics
Multi-Channel Data Collection
Text Analytics
Alerts
API Framework
Data Visualization
Questionnaire Design/Survey Builder
Dashboards, Analytics and Reporting
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
Ease of Customization
sandsiv+ Reviews
Ofafa E.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2023
A Great Customer Intelligence Solution
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
As the voice of the customer, sandsiv+ comes with great features including analytics all which makes it easy to handle customer needs and expectation
What is your favorite aspect of this product?
I like the ease of meeting customer needs with sandsiv+ The software is affordable and comes with analytics capabilities
What do you dislike most about this product?
No hates with sandsiv+ as it has been amazing
What recommendations would you give to someone considering this product?
I recommend sandsiv+ because it has worked seamlessly when it comes to handling customer needs and experience.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Caring
Abakuria M.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
My Review of sandsiv+
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
With sandsiv+, it becomes easy to capture, analyze, integrate and also improve customer experience measures
What is your favorite aspect of this product?
With sandsiv+, it is easy to understand customer needs and acts on them for a better customer experience
What do you dislike most about this product?
sandsiv+ hasn't been a problem from using it to understanding it
What recommendations would you give to someone considering this product?
I would recommend sandsiv+ as a voice of the customer platform because it makes everything about enhancing customer experience easy
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
Regan M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Seamless VOC With sandsiv+
Likeliness to Recommend
What differentiates sandsiv+ from other similar products?
With sandsiv+, it is easy to capture, analyze, integrate, improve, and better customer experience
What is your favorite aspect of this product?
The software is easy to use Deployment was straightforward With sandsiv+, it has been easy to better customer experience
What do you dislike most about this product?
All about sandsiv+ has been great with no major downfalls,
What recommendations would you give to someone considering this product?
I recommend sandsiv+ as it is the very best in handling customer experience. It is better and more affordable
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Saves Time