Salesloft Customer Reviews 2025 | Sales Engagement Platforms

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Salesloft

Composite Score

8.5 /10

CX Score

8.6 /10

72 Reviews Write a Review

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What is Salesloft?

Salesloft is an AI-powered revenue orchestration platform that brings certainty to every revenue action and customer interaction. Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals.

Company Details

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Awards & Recognition

Salesloft won the following awards in the Sales Engagement Platforms category

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2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

8 Top Rated Features

2025

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

5 Top Rated Features

2024

2 Top Rated Capabilities

7 Top Rated Features

2023

Product Impact

2022

0 Top Rated Capabilities

3 Top Rated Features

2022

Salesloft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesloft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesloft?

5% Negative

3% Neutral

92% Positive

Pros

Respectful
Fair
Enables Productivity
Reliable

Feature Ratings

Average 85

E-Mail Campaign Management

CRM Integration

E-Mail Integration

Dialer Integration

Workflow Automation

Call Management

Pipeline Management

Sales Analytics

Next-Best-Action Recommendations

Omnichannel Campaign Management

Internal Sales Collaboration

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Vendor Support

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 8.6

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Salesloft Reviews

Artem N.

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Great engagement tool

Likeliness to Recommend

9 /10

What differentiates Salesloft from other similar products?

A lot of different options for the emailing

What is your favorite aspect of this product?

Live Feed where you can see interaction with your email in a real time

What do you dislike most about this product?

Not very intuitive

What recommendations would you give to someone considering this product?

Compare it with competitors like Gong, Outreach, Apollo in order to have several offers

Pros

Performance Enhancing
Respectful
Transparent
Enables Productivity

Scott H.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Cadence Cadence Cadence!

Likeliness to Recommend

10 /10

What differentiates Salesloft from other similar products?

Salesloft has a very clean UI compared to its competitors. I've used a few other similar tools, and Salesloft is the easiest and most intuitive to use. Many salespeople I've spoken with agree with this. Very easy to administer as well-- 0 FTE's required honestly, just someone to jump in here and there after initial depolyment.

What is your favorite aspect of this product?

Its simplicity is my favorite part. Very easy to train an end user to navigate and use the tool. Othe similar solutions tend to overcomplicate it with features you simply do not need. Easy to admin, easy to use, overall great user experience.

What do you dislike most about this product?

I'd love better workflow automation. At the moment its very basic and gets the job done most times, but there are some key features that would be great. For example, if we have a Contact in a cadence and the user hasn't completed a cadence step in months, that Contact is just sitting in the cadence. Would love to be able to add a rule to kick a Contact out of a cadence if they haven't advanced to the next step in 30 days for example.

What recommendations would you give to someone considering this product?

Make sure to ask for a proof of concept and test the tool with your end users for a week. See if it meets your needs

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Saves Time

Obed O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Boosted My Team’s Productivity.

Likeliness to Recommend

9 /10

What differentiates Salesloft from other similar products?

While many tools offer generic email sequencing or CRM functions, Salesloft stands out by combining communication, analytics, and coaching into one seamless platform. It doesn’t just help you send messages; it helps you build meaningful and consistent relationships with prospects through personalized, multi-channel outreach.

What is your favorite aspect of this product?

My favorite aspect of this product is the emphasis on coaching and performance improvement. Managers can easily monitor team activities, review calls, and give feedback directly within the platform.

What do you dislike most about this product?

Salesloft is excellent once you’re familiar with it, but the initial learning curve and occasional performance hiccups are areas that could be improved.

What recommendations would you give to someone considering this product?

I’d recommend taking full advantage of the training and onboarding resources Salesloft provides, they really help you get the most out of the platform. Start by setting up a few simple cadences and gradually build more complex workflows as your team becomes familiar with the system.

Pros

Helps Innovate
Saves Time
Continually Improving Product
Reliable

Salesloft

What is Salesloft?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

Salesloft Ratings

88 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Salesloft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Salesloft Reviews

Artem N.

Great engagement tool

Likeliness to Recommend

Pros

Scott H.

Cadence Cadence Cadence!

Likeliness to Recommend

Pros

Obed O.

Boosted My Team’s Productivity.

Likeliness to Recommend

Pros

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Feature Ratings

E-Mail Campaign Management

CRM Integration

E-Mail Integration

Dialer Integration

Workflow Automation

Call Management

Pipeline Management

Sales Analytics

Next-Best-Action Recommendations

Omnichannel Campaign Management

Internal Sales Collaboration

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Vendor Support

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization