Salesforce Flow Logo Award Winner Product Badge
Salesforce Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Flow

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Salesforce Flow
8.6 /10

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

3% Negative
1% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 81

Collaboration

83

Low-Code Automation

83

In-App Automated Workflows

82

Process Workflow Designer

82

Mobile Support

81

Customizable Performance Dashboards

81

Process Simulation

79

Process Library

79

External Application Data Connectors

79

Permissions and Governance

79

Process Automation Templates

78

Vendor Capability Ratings

Average 79

Quality of Features

82

Business Value Created

82

Breadth of Features

81

Ease of Customization

81

Ease of Implementation

80

Usability and Intuitiveness

79

Ease of IT Administration

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Vendor Support

77

Availability and Quality of Training

76

Salesforce Flow Reviews

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

It’s a modern solution for your business needs.

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

The Salesforce Platform is built for creating and delivering scalable cloud apps with controlled app stacks and hardware provisioning. It offers pre-built tools and services to automate corporate procedures, interface with third-party applications, and offer responsive layouts among other things.

What is your favorite aspect of this product?

The user experience is excellent, and it is simple to see how the elements are coordinated. To help research and learn how many items are implemented and accessible, a lot of metadata is produced. Special emphasis should be given to the Tooltips, which are quite helpful and make it simple to acquire information without constantly clicking things.

What do you dislike most about this product?

I don't like that users who need extra columns for complicated processes can't create views. Concatenating numerous columns into one can occasionally be ineffective, as some operations actually require more columns in the view itself. Our sales staff should switch from Classic to Lightning because the reporting is not as strong as it was with Classic.

What recommendations would you give to someone considering this product?

Salesforce has been a simple and pleasurable experience for us. Hubspot and even an internal CRM were utilized in the past by my team and I, but neither was as functional or user-friendly as Salesforce. The program itself is simple to use and user-friendly. This may also be linked with many apps.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Phelan M.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Essential tool to any scale up

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

When working on complex, cross functional processes that require a lot of steps / data, Lightning flow helped design and create effective and efficient solutions. We have been able to create rules and steps with lots of custom requirements to meet our teams needs.

What is your favorite aspect of this product?

Being able to pull data from multiple objects and auto-populate fields as required as part of a workflow ensures teams have clear ownership over the source of their data. It is very customisable so you are easily able to edit a flow and tweak things as needed.

What do you dislike most about this product?

If you have built a complex workflow and make some changes there can be knock on effects that are not always highlighted initially. It can take sometime to test and ensure the changes are are working properly.

What recommendations would you give to someone considering this product?

Any team that uses Salesforce and has multiple teams working across different objects should consider this product as it dramatically helped improve overall visibility and efficiency of several workflows. Allows lots of customisation and you can pretty much do anything that you want if you have the team to implement.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Continually Improving Product

Michal W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great business database management solution!

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Salesforce is a highly intuitive piece of software, which works considerably better in my experience than the vast majority of other such solutions. In many cases, what Salesforce Lightning does would require multiple separate pieces of software to accomplish. This alone should already make it stand out from the crowd. It is a database, analytical tool, and business management software all-in-one solution.

What is your favorite aspect of this product?

The ease with which it is possible to enter and manipulate data within the program. It is rather rare that it is such a delight to be entering information into a database system. Overall this has greatly simplified things in comparison to our previous solutions.

What do you dislike most about this product?

The report generation system is a bit tedious requiring multiple reports to be generated (one per data type) rather than being able to generate one complete report. Also there is a limited number of tiers for user permissions available, which makes it a bit difficult to properly allocate permissions.

What recommendations would you give to someone considering this product?

If you can overlook the few flaws and work around them, this is the perfect solution for business management and database operations. I would definitely recommend getting it!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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