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Salesforce.com Inc

Salesforce Flow

Composite Score

8.6 /10

CX Score

8.9 /10

69 Reviews Write a Review

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What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

0 Top Rated Capabilities

1 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

3% Negative

1% Neutral

96% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 81

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Customizable Performance Dashboards

Process Simulation

Process Library

External Application Data Connectors

Permissions and Governance

Process Automation Templates

Vendor Capability Ratings

Average 79

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Enterprise

Score 6.8

View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Harshita N.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Sales process automation through visual workflows

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Lightning Flow provides a drag-and-drop visual interface that allows users to build complex workflows without the need for coding.

What is your favorite aspect of this product?

It offers a user-friendly interface that allows users to build visual workflows quickly and easily without the need for coding.

What do you dislike most about this product?

It has limited customization options for advanced users

What recommendations would you give to someone considering this product?

Salesforce Lightning Flow provides a drag-and-drop interface that allows users to build complex workflows visually without the need for coding. This makes it easy for users to create and manage workflows quickly and efficiently.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mwihakil I.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Consolidated Low Code Plan.

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning delivers affordable process library, with the information required.

What is your favorite aspect of this product?

Salesforce Lightning has the mobile support, and it ensure process simulation is well supported.

What do you dislike most about this product?

Salesforce Lightning is magnificent in offering low code options.

What recommendations would you give to someone considering this product?

Salesforce Lightning is vibrant in selecting the low code structures for smart processing

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Peterson D.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Objective Low Code Solution

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Salesforce Lightning has system automating power

What is your favorite aspect of this product?

Salesforce Lightning has value for new technologies.

What do you dislike most about this product?

Salesforce Lightning is candid and operational

What recommendations would you give to someone considering this product?

Salesforce Lightning is distinguished for low code development

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

Salesforce Flow Ratings

88 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Library A repository of documented processes which can be accessed for revision.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Enterprise

Salesforce Flow Reviews

Harshita N.

Sales process automation through visual workflows

Likeliness to Recommend

Pros

Mwihakil I.

Consolidated Low Code Plan.

Likeliness to Recommend

Pros

Peterson D.

Objective Low Code Solution

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Low-Code Automation

In-App Automated Workflows

Process Workflow Designer

Mobile Support

Customizable Performance Dashboards

Process Simulation

Process Library

External Application Data Connectors

Permissions and Governance

Process Automation Templates

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training