Salesforce.com Inc

Salesforce B2C Commerce Cloud

7.8 /10

What is Salesforce B2C Commerce Cloud?

The Salesforce B2C Commerce Cloud (formerly Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

Company Details

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Awards & Recognition

Salesforce B2C Commerce Cloud won the following awards in the B2C eCommerce category

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0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Conflict Resolution

2022

Salesforce B2C Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2C Commerce Cloud.

85 Likeliness to Recommend

2
Since last award

93 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2C Commerce Cloud?

8% Negative

7% Neutral

85% Positive

Pros

Reliable
Respectful
Helps Innovate
Trustworthy

Feature Ratings

Average 78

Integrated Search

Order Management

Content Management

Reporting and Analytics

Payment Processing

Catalog Management

Predictive Recommendations

Content Localization

Retargeting Capabilities

Order Portal

Microsite Management

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Salesforce B2C Commerce Cloud Reviews

Jen K.

Role: Public Sector
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Customizable, unique, great support, and fun

Likeliness to Recommend

10 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

Support, innovation, and fun

What is your favorite aspect of this product?

Customizable and fun

What do you dislike most about this product?

Standardized fields

What recommendations would you give to someone considering this product?

Trust it. Worth it

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Love using it to deal with my sales process

Likeliness to Recommend

9 /10

Pros

Saves Time
Enables Productivity
Friendly Negotiation
Continually Improving Product

Cons

Under Delivered

Sheri A.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Effectively maintains my work flow and priorities

Likeliness to Recommend

8 /10

What differentiates Salesforce B2C Commerce Cloud from other similar products?

I’m not sure. I have never used a different one.

What is your favorite aspect of this product?

The organization of my work queue

What do you dislike most about this product?

The common errors made on the job cards

What recommendations would you give to someone considering this product?

Make sure your clients are properly filling out job cards

Pros

Performance Enhancing
Reliable
Enables Productivity
Saves Time

Salesforce B2C Commerce Cloud

What is Salesforce B2C Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Salesforce B2C Commerce Cloud Ratings

85 Likeliness to Recommend

2 Since last award

93 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesforce B2C Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Salesforce B2C Commerce Cloud Reviews

Jen K.

Customizable, unique, great support, and fun

Likeliness to Recommend

Pros

Love using it to deal with my sales process

Likeliness to Recommend

Pros

Cons

Sheri A.

Effectively maintains my work flow and priorities

Likeliness to Recommend

Pros

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Feature Ratings

Integrated Search

Order Management

Content Management

Reporting and Analytics

Payment Processing

Catalog Management

Predictive Recommendations

Content Localization

Retargeting Capabilities

Order Portal

Microsite Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness