What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
4
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Transparent
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Integrated Search
Shopping Cart Management
Order Management
Payment Processing
Catalog Management
Guided Selling
Multi-Storefront
Multi-Language Support
Content Management
Content Localization
Vendor Capability Ratings
Ease of Customization
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Implementation
Salesforce B2B Commerce Cloud Reviews
Pratyush S.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Great features, easy implementation!
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Salesforce B2B Commerce Cloud is the market leader in this segment as it provides a lot of features which integrate really well with Salesforce's built in features and capabilities.
What is your favorite aspect of this product?
My favorite aspect of this product is their catalog management and the Content Management System(CMS).
What do you dislike most about this product?
The response time of the site is something I do not like. It should be faster provided it's all cloud based.
What recommendations would you give to someone considering this product?
Checkout the features, consider the price if it's profitable for them and then make the decision.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Client Friendly Policies
Venkateshwar Naidu D.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Easy to use by an end user
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Faster GTM
What is your favorite aspect of this product?
Faster GTM and ease of use
What do you dislike most about this product?
cost of product
What recommendations would you give to someone considering this product?
go for it but use a good vendor to implement
Pros
- Continually Improving Product
- Trustworthy
- Client's Interest First
- Transparent
Rebecca S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Nov 2023
Great product!
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Ease of UI management
What is your favorite aspect of this product?
Product configurator
What do you dislike most about this product?
The catalog is a little messy in the implementation I was involved in
What recommendations would you give to someone considering this product?
Ensure your ERP is able to be integrated without custom APIs
Pros
- Saves Time
- Security Protects
- Helps Innovate
- Continually Improving Product