Salesforce.com Inc

Salesforce B2B Commerce Cloud

8.0 /10

40 Reviews Write a Review

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What is Salesforce B2B Commerce Cloud?

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

Company Details

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Awards & Recognition

Salesforce B2B Commerce Cloud won the following awards in the B2B eCommerce category

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Service Experience
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

2021 Data Quadrant Gold Medalist

2021

Salesforce B2B Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2B Commerce Cloud.

88 Likeliness to Recommend

96 Plan to Renew

4
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2B Commerce Cloud?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Trustworthy
Transparent
Continually Improving Product

Feature Ratings

Average 82

Reporting and Analytics

Integrated Search

Shopping Cart Management

Order Management

Payment Processing

Catalog Management

Guided Selling

Multi-Storefront

Multi-Language Support

Content Management

Content Localization

Vendor Capability Ratings

Average 81

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Salesforce B2B Commerce Cloud Reviews

Matt O.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Offers efficient order and inventory management.

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Simplify the user interface to make it easier to use for customers and administrators. Offer more flexible scalability options to adapt to the needs of any businessIt can easily grow and adapt as the company grows. Allows you to easily integrate with other platforms and tools.

What is your favorite aspect of this product?

Allow greater flexibility in customizing the shopping experience. Facilitate integration with other e-commerce tools and platforms.

What do you dislike most about this product?

It can be expensive both in terms of licensing and implementation and customization costs. It can be complicated to implement and configure. Being integrated with Salesforce CRM, the platform could be overly dependent on this tool.

What recommendations would you give to someone considering this product?

Despite offering customization, it may have limitations compared to other more flexible platforms. It may take time to get familiar with the platform and get the most out of its features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amanda D.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

I love using Salesforce, and the learning it comes

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Salesforce is more intuitive

What is your favorite aspect of this product?

I love the learning resources available through Salesforce College

What do you dislike most about this product?

The products requires a lot of maintenance, and if not done regularly, Salesforce does not report accurately

What recommendations would you give to someone considering this product?

No changes

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ana Carla R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Incredible customization, super satisfied!

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Highly customizable product, easy to use and integrate with other Salesforce clouds.

What is your favorite aspect of this product?

Integration with marketing cloud, for abandoned cart work.

What do you dislike most about this product?

Nothing to declare.

What recommendations would you give to someone considering this product?

Sensational product, the incredible amount of customization possible is totally worth it.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Salesforce B2B Commerce Cloud

What is Salesforce B2B Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Salesforce B2B Commerce Cloud Ratings

88 Likeliness to Recommend

96 Plan to Renew

4 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce B2B Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Salesforce B2B Commerce Cloud Reviews

Matt O.

Offers efficient order and inventory management.

Likeliness to Recommend

Pros

Amanda D.

I love using Salesforce, and the learning it comes

Likeliness to Recommend

Pros

Ana Carla R.

Incredible customization, super satisfied!

Likeliness to Recommend

Pros

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Feature Ratings

Reporting and Analytics

Integrated Search

Shopping Cart Management

Order Management

Payment Processing

Catalog Management

Guided Selling

Multi-Storefront

Multi-Language Support

Content Management

Content Localization

Vendor Capability Ratings

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation