What is Rippling?
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. So for the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
99 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rippling?
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Benefits Administration
Payroll Administration
Position Management
Employee Record
Workforce Planning
Time and Attendance
Talent Management
Learning and Development
Performance Management
Talent Acquisition
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Rippling Reviews
Robin F.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2024
Great integrations/functionality, but quirky
Likeliness to Recommend
What differentiates Rippling from other similar products?
Rippling is forward thinking compared to other systems I've used. There is a lot of functionality and it provides workflows that automate certain tasks.
What is your favorite aspect of this product?
Integrations and automations
What do you dislike most about this product?
The company has been around a while but acts a bit like a new company that hasn't quite figured things out yet. They have made changes that affect our payroll without telling us, some of the basic reporting isn't there or doesn't work properly (turnover for example), T4s for Canadian emploiyees weren't right and so on. Their support team often doesn't seem to know how to rectify things or just points you to help articles that aren't relevant.
What recommendations would you give to someone considering this product?
Decide how much you're willing to fiddle with things that don't quite work right before going ahead. We are committed now but I'm not sure I'd choose Rippling again if we were starting from scratch.
Pros
- Unique Features
- Transparent
- Security Protects
- Performance Enhancing
Cons
- Charges for Enhancements
- Less Effective Service
- Less Efficient Service
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Best-in-class HR platform for employees
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Less Caring
- Wastes Time
Deborah Z.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Features are average.
Likeliness to Recommend
What differentiates Rippling from other similar products?
Rippling doesn't have a designated customer service. Someone you can talk to. It has made trouleshooting really difficult.
What is your favorite aspect of this product?
PTO allocation
What do you dislike most about this product?
I can never get someone on the phone if I have a problem.
What recommendations would you give to someone considering this product?
Make sure there is a customer service dept that can answer your calls.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring