What is RingCentral Events (formerly Hopin Events)?
RingCentral Events (formerly Hopin Events) is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
73 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral Events (formerly Hopin Events)?
Pros
- Respectful
- Saves Time
- Helps Innovate
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Attendee Engagement
Social Media Channel Integration Outbound
Branding and Visual Customization
Presentation/ Webinar Capabilities
Vendor e-Commerce
Networking Facilitation
Whitelabeling
Registration Process/Integration
Gamification
Metric and Reporting
Customer Support
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Vendor Support
Quality of Features
Breadth of Features
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
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RingCentral Events (formerly Hopin Events) Reviews
Miguel D.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2021
Easy to get a professional online event in minutes
Likeliness to Recommend
What differentiates RingCentral Events (formerly Hopin Events) from other similar products?
The features and the quick development, there are other platforms but Hopin has an easy way to get the users registered for an event while other platforms I have tried use a manual register using an excel sheet.
What is your favorite aspect of this product?
The networking part, is quite nice and people never expect to find this in an online event, users are often surprised and happy with this feature.
What do you dislike most about this product?
Limitation or not caring too much for customers for some specific issues, I still can't charge users because of the Stripe integration they use, I had a similar issue with another company in the UK and they called Stripe, found out the issue and called me after 2 weeks to tell me it was solved. I use the platform for free events only for now or I need to sell tickets outside of the platform and then invite the users who bought the tickets by sending emails or uploading a list.
What recommendations would you give to someone considering this product?
Make sure your country supports the payment integration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Charges for Enhancements
De'Jia L.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2021
Great virtual conferencing, subpar user interface
Likeliness to Recommend
What differentiates RingCentral Events (formerly Hopin Events) from other similar products?
I don't know of any similar products.
What is your favorite aspect of this product?
The ability to multitask is unmatched. it almost feels like a real conference center, only virtual.
What do you dislike most about this product?
For the users hosting the event, they seem to have a difficult to setting up things like sharing video and audio. it needs to be easier for people with little experience.
What recommendations would you give to someone considering this product?
Thoroughly study how to use it and run a test drive before your event,
Pros
- Respectful
- Reliable
- Efficient Service
- Caring
Mai V.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2021
Ambitious software, not entirely efficient, though
Likeliness to Recommend
What differentiates RingCentral Events (formerly Hopin Events) from other similar products?
The software is more ambitious and focuses much more on recreating a whole exhibition experience which is normally offline online. Unlike Zoom or Meet for example, it not only just provides yet another conference call tool, but an experience of a virtual exhibition show.
What is your favorite aspect of this product?
Its virtual exhibition/virtual fair experience
What do you dislike most about this product?
The Speed Dating is often a let-down, as the time for each speed dating is too short, and after too many speed datings one can feel exhausted also.
What recommendations would you give to someone considering this product?
One should think carefully whether the speed dating part should be absolutely necessary or not.
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Efficient Service
