Revel Systems

Revel Systems POS

7.8 /10

16 Reviews Write a Review

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What is Revel Systems POS?

Revel’s point of sale and business management platform provides a native cloud technology solution that helps restaurants and retailers deliver a better customer experience, diversify revenue streams, and scale their businesses with ease. Revel has been deployed at tens of thousands of customer locations, and is designed for the needs of growing chains. Revel is committed to client success and strives to be a people-first business, leading with integrity and transparency.

Company Details

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Awards & Recognition

Revel Systems POS won the following awards in the Restaurant POS category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

10 Top Rated Features

2023

Revel Systems POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revel Systems POS.

87 Likeliness to Recommend

2
Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revel Systems POS?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Off Line Operations

Payment Processing

Multiple Venue Property Concept Support

Advanced Reporting Analytics

Check Settlement Types

Table Reservations Management

Kitchen Course Management

Mobile Capabilities

Loyalty Promotions Management

Inventory Recipe Management

Integrations

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training

Revel Systems POS Reviews

Amanda h.

Role: Finance
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Powerful, versatile and flexible platform

Likeliness to Recommend

8 /10

What differentiates Revel Systems POS from other similar products?

Revel Systems provides a wide variety of features that ensure the success of business processes. It has very flexible and efficient financial tools, such as payment functions, split invoices and credits. It also has versatile options to create the best strategies for customer engagement. It also offers excellent options to obtain reports of creation of financial analysis of delivery receipts, real-time resource management, inventory tracking runs, order management for additional data reservation means, incorporation of purchase flows and others.

What is your favorite aspect of this product?

It is very easy to use and the user interface is visually pleasing. It offers excellent options for employee management, especially for administrative procedures, time tracking and for roles. It allows to efficiently obtain customer information with the CRM. It integrates seamlessly with Quickbooks to manage your finances and accounting in one place. It facilitates the creation of attractive and dynamic loyalty programs, totally focused on the characteristics of the clients.

What do you dislike most about this product?

You need to improve your customer support, you need to be faster and more accurate in troubleshooting responses. Its cost is considerably high compared to similar solutions.

What recommendations would you give to someone considering this product?

Revel Systems provides a set of valuable tools that are easy to use and implement. It offers very complete financial features and the client management is very versatile.

Pros

Reliable
Respectful
Fair
Altruistic

ankit p.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use and cheap

Likeliness to Recommend

8 /10

What differentiates Revel Systems POS from other similar products?

It is very easy to learn and has a no learning curve. Thanks to its intuitive controls, usually little training is required to use it.

What is your favorite aspect of this product?

It is easy to set up and has a really smooth user interface. It also has mobile support which makes it easier to control this system. One doesn't have to fidget with buttons continuously to use it and instead can control it with mobile from far away.

What do you dislike most about this product?

It has very limited functions and shows very limited data.It looks like they have cut down many features just to make platform easy to use. Also, its customer support is frustrating and usually doesn't solve problem.

What recommendations would you give to someone considering this product?

If you don't want care about business analytics and only want easy to use software, I would recommend this. However,if you are more geared towards research, there are better options available.

Pros

Transparent
Security Protects
Enables Productivity
Includes Product Enhancements

Cons

Less Effective Service
Less Friendly Negotiation
Leverages Incumbent Status

Kelli J.

Role: Consultant
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use and reliable

Likeliness to Recommend

8 /10

What differentiates Revel Systems POS from other similar products?

I like the team management

What is your favorite aspect of this product?

The on the hour reports

What do you dislike most about this product?

That it doesn’t have modifiers on the main entree page

What recommendations would you give to someone considering this product?

If you are using a POS that’s outdated, you are wasting time getting your product inventory

Pros

Enables Productivity
Efficient Service
Effective Service
Saves Time

Cons

Less Transparent

Revel Systems POS

What is Revel Systems POS?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Revel Systems POS Ratings

87 Likeliness to Recommend

2 Since last award

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Revel Systems POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Mobile Capabilities Allows staff with mobile tablets to take orders, accept online orders and managers to access mobile real-time reporting, KPIs and alerts on smartphones.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Revel Systems POS Reviews

Amanda h.

Powerful, versatile and flexible platform

Likeliness to Recommend

Pros

ankit p.

Easy to use and cheap

Likeliness to Recommend

Pros

Cons

Kelli J.

Easy to use and reliable

Likeliness to Recommend

Pros

Cons

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2
Since last award

2
Since last award

Feature Ratings

Off Line Operations

Payment Processing

Multiple Venue Property Concept Support

Advanced Reporting Analytics

Check Settlement Types

Table Reservations Management

Kitchen Course Management

Mobile Capabilities

Loyalty Promotions Management

Inventory Recipe Management

Integrations

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training