What is Reputation Social Suite?
Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.
Company Details
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Get AssistanceReputation Social Suite Ratings
Real user data aggregated to summarize the product performance and customer experience.
71 Likeliness to Recommend
79 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Reputation Social Suite?
Pros
- Client Friendly Policies
- Generous Negotitation
- Friendly Negotiation
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Contextual Analysis
Dashboards and Visualization
Sentiment Analysis
Social Post Archival
Social Response Management
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Ease of Customization
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
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Reputation Social Suite Reviews
- Role: Operations
- Industry: Insurance
- Involvement: End User of Application
Submitted Oct 2022
Handling Business Social Accounts Easily With Nuvi
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
Raimundo A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2022
Useful tool for research projects.
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
Nuvi is a web-based system that supports processing the display, planning and publication of content on social networks. Through this software it is permissible to examine the background of the consumers who visit your social networks, such as their demographic partition, location, among others. In addition, it approves an option for consumers to receive statistics by mail. NUVI does a good job. No web based system is perfect, however it is better than other systems we have used.
What is your favorite aspect of this product?
NUVI does a great job of crawling URLs. On the other hand, it contains a great notification system through email. Make observations of the entire procedure of the material advertised on social networks, and in this way respond to the concerns that customers have about our products. In addition, it tracks the respective brands and hashtags with our product. Monitor the management of social networks in real time.
What do you dislike most about this product?
I would expect this system to achieve authentic data acquisition. For its part, we would like it to have improved graphics exploration since it is not very intuitive and that sometimes makes us feel lost in its interface. The way this tool originates Tumblr reblogs is monotonous and unprofitable when you look at the references.
What recommendations would you give to someone considering this product?
Although it has little things to fix, we believe that this system is very powerful and can help organizations to establish their brands in a consistent way and in this way provide meaningful experience to members of the social / digital team, since it contains an ellipse of instruction when using this system for the first time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kathryn G.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2022
I do not recommend it.
Likeliness to Recommend
What differentiates Reputation Social Suite from other similar products?
There are programs that have many functions and the cost is cheaper.
What is your favorite aspect of this product?
With the previous NUVI, you could easily explain how "virality" works by showing how a single tweet might spread to thousands of people using the timeline display. You could produce movies of this and use it to educate clients or illustrate the effect of a campaign that you have invested in. It seems as if this function is no longer accessible.
What do you dislike most about this product?
NUVI seems to have made a wrong turn in its reorganization. To its detriment, it grew more confined and more costly. It's no longer a match for the best players in the world.
What recommendations would you give to someone considering this product?
I do not recommend it because it is a very limited and very expensive program.
Pros
- Saves Time
- Client Friendly Policies
- Fair
- Generous Negotitation
Cons
- Inhibits Innovation
- Commodity Features
- Less Efficient Service