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Reply.io

Reply

7.6 /10
Category
Reply
7.6 /10

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details


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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

89 Likeliness to Recommend

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

7% Negative
10% Neutral
83% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Feature Ratings

Average 82

E-Mail Integration

91

E-Mail Campaign Management

87

Workflow Automation

85

Sales Analytics

85

Pipeline Management

82

Dialer Integration

82

Conversation Coaching

80

Internal Sales Collaboration

79

Omnichannel Campaign Management

77

Call Management

76

Next-Best-Action Recommendations

76

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

87

Vendor Support

85

Business Value Created

84

Availability and Quality of Training

84

Ease of IT Administration

83

Quality of Features

82

Usability and Intuitiveness

82

Breadth of Features

82

Ease of Implementation

81

Ease of Customization

81

Ease of Data Integration

79

Reply Reviews

Mansi J.

  • Role: Operations
  • Industry: Chemicals
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product

Likeliness to Recommend

8 /10

What differentiates Reply from other similar products?

More efficient

What is your favorite aspect of this product?

Efficiency

What do you dislike most about this product?

A bit complicated

What recommendations would you give to someone considering this product?

No recommendation

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Wastes Time

Jay S.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Automates prospecting outreach with ease

Likeliness to Recommend

9 /10

What differentiates Reply from other similar products?

Cost is preferable to other sales automation tools and functionality is better than finance prospecting tools

What is your favorite aspect of this product?

Ease of use after it is already implemented

What do you dislike most about this product?

Implementation took time

What recommendations would you give to someone considering this product?

Use Preview feature with manual outreach for customizable automated emails

Pros

  • Performance Enhancing
  • Enables Productivity
  • Over Delivered
  • Reliable

Cons

  • Vendor Friendly Policies
  • Less Effective Service
  • Less Fair

Antonio G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Love it. Easy to use, affordable, friendly for SMB

Likeliness to Recommend

10 /10

What differentiates Reply from other similar products?

It's way better value for money than others such as outreach etc...

What is your favorite aspect of this product?

How easy to use it is as well as reasonably priced.

What do you dislike most about this product?

Nothing honestly. I like it.

What recommendations would you give to someone considering this product?

Try it! It is worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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