Reply Customer Reviews 2023

What is Reply?

Sales engagement platform which automates email search, LinkedIn outreach, personal emails, SMS and WhatsApp messages, calls, and tasks. It eliminates routine work and let your sales team focus on what really matters - closing deals.

Company Details

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Awards & Recognition

Reply won the following awards in the Sales Engagement Platforms category

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Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Reply Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Reply.

90 Likeliness to Recommend

Up 1
Since last award

92 Plan to Renew

Up 2
Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reply?

0% Negative

8% Neutral

92% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

E-Mail Campaign Management

94

E-Mail Integration

90

Sales Analytics

86

Workflow Automation

86

Dialer Integration

82

Omnichannel Campaign Management

81

Call Management

80

CRM Integration

79

Conversation Coaching

79

Pipeline Management

77

Internal Sales Collaboration

75

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

90

Product Strategy and Rate of Improvement

90

Ease of IT Administration

87

Ease of Implementation

87

Vendor Support

87

Quality of Features

85

Availability and Quality of Training

84

Business Value Created

83

Ease of Customization

83

Breadth of Features

81

Ease of Data Integration

79

Reply Reviews

Dave C.

Role: Industry Specific Role
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

An easy to use and comprehensive outreach solution

Likeliness to Recommend

8 / 10

What differentiates Reply from other similar products?

Other Email outreach and campaign tools lack prospect enrichment and multiple ways to nurture leads in an effective manner.

What is your favorite aspect of this product?

Its well designed and intuitive.

What do you dislike most about this product?

Would love to see more direct integrations

What recommendations would you give to someone considering this product?

Try the starter plan for a month and see if it works for you.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Siddiq K.

Role: C Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Go to platform for Outbound Lead Generation

Likeliness to Recommend

10 / 10

What differentiates Reply from other similar products?

Cost and new updates every quarter

What is your favorite aspect of this product?

LinkedIn outreach

What do you dislike most about this product?

Downtime regularly

What recommendations would you give to someone considering this product?

Good to Go for Growth and SDR's

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Missie M.

Role: Sales Marketing
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product! Enjoyed using it

Likeliness to Recommend

8 / 10

What differentiates Reply from other similar products?

Very easy to use and understand and manipulate yourself

What is your favorite aspect of this product?

Tracking when people respond or view your emails

What do you dislike most about this product?

Nothing I can think of

What recommendations would you give to someone considering this product?

Great to use for a small team helps you keep track of everythubg

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First

Reply

Reply

What is Reply?

Company Details

Need Assistance?

Awards & Recognition

Data Quadrant Gold Medalist

Reply Ratings

90 Likeliness to Recommend

Up 1Since last award

92 Plan to Renew

Up 2Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Reply?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Reply Reviews

Dave C.

An easy to use and comprehensive outreach solution

Likeliness to Recommend

Pros

Siddiq K.

Go to platform for Outbound Lead Generation

Likeliness to Recommend

Pros

Missie M.

Great product! Enjoyed using it

Likeliness to Recommend

Pros

Cons

Up 1
Since last award

Up 2
Since last award

Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Workflow Automation

Dialer Integration

Omnichannel Campaign Management

Call Management

CRM Integration

Conversation Coaching

Pipeline Management

Internal Sales Collaboration

Vendor Capability Ratings

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Vendor Support

Quality of Features

Availability and Quality of Training

Business Value Created

Ease of Customization

Breadth of Features

Ease of Data Integration