Pipeliner

Pipeliner CRM

7.7 /10

What is Pipeliner CRM?

Pipeliner CRM drives exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly which drives high adoption rates and faster ROI. Plus users can easily customize what they see to make the system their own.

Company Details

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Awards & Recognition

Pipeliner CRM won the following awards in the Customer Relationship Management - Midmarket category

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2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Pipeliner CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipeliner CRM.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipeliner CRM?

3% Negative

4% Neutral

93% Positive

Pros

Efficient Service
Enables Productivity
Trustworthy
Unique Features

Feature Ratings

Average 83

Sales Management

Account and Contact Management

Collaboration

Lead Management

Analytics and Reporting

Activity and Workflow Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 83

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Pipeliner CRM Reviews

Rasmi A.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Best customer relations tool

Likeliness to Recommend

9 /10

What differentiates Pipeliner CRM from other similar products?

Pipeliner CRM has great and effective tools that builds strong infrastructure for connecting customers to our organization.

What is your favorite aspect of this product?

Our team members are able to link effectively with our customers from every corner through collaboration. This platform has created strong channels for connecting to our customers and engaging on our products and services. Marketing our products has been very easy since we have customized this platform to fit all our needs.

What do you dislike most about this product?

I have nothing to dislike from the performance of Pipeline CRM since I started using it.

What recommendations would you give to someone considering this product?

I totally recommend this platform to any organization for effective customer channel engagement environment.

Pros

Effective Service
Inspires Innovation
Caring
Fair

Chantelle C.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Great product and easy to use!

Likeliness to Recommend

8 /10

What differentiates Pipeliner CRM from other similar products?

I love that it is a drag and drop platform so it’s super intuitive for anyone to use and visual learners especially. It’s easy to throw up on the screen in meetings and move things based on projects and leads and sales live in the meeting.

What is your favorite aspect of this product?

I love the ability to customize the fields and the ease of building reports. The dashboard is well thought out and visually pleasing.

What do you dislike most about this product?

Integration with phone systems are a bit complicated but still doable.

What recommendations would you give to someone considering this product?

I would recommend doing the demos for sure and then drawing out your ideal workflows before building any on the platform. That way you will be able to tweak it on the front end rather than having to switch things really often.

Pros

Enables Productivity
Trustworthy
Efficient Service
Effective Service

Mbili M.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Excellent Product Indeed. Worth every penny

Likeliness to Recommend

10 /10

What differentiates Pipeliner CRM from other similar products?

The AI integration, Ease of use and it was designed by salespeople for salespeople.

What is your favorite aspect of this product?

The mobile app and web clipper.

What do you dislike most about this product?

I do not dislike anything about the product.

What recommendations would you give to someone considering this product?

The value is worth every penny

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pipeliner CRM

What is Pipeliner CRM?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Pipeliner CRM Ratings

92 Likeliness to Recommend

1 Since last award

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Pipeliner CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Pipeliner CRM Reviews

Rasmi A.

Best customer relations tool

Likeliness to Recommend

Pros

Chantelle C.

Great product and easy to use!

Likeliness to Recommend

Pros

Mbili M.

Excellent Product Indeed. Worth every penny

Likeliness to Recommend

Pros

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Feature Ratings

Sales Management

Account and Contact Management

Collaboration

Lead Management

Analytics and Reporting

Activity and Workflow Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Business Value Created

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement