Pipedrive Customer Reviews 2024

Pipedrive

8.7 /10

264 Reviews Write a Review

Claim Software

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience

Latest Award, 2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Gold Medalist

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Performance Enhancing
Reliable
Efficient Service

Feature Ratings

Average 82

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.6

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Great CRM Tool

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Trustworthy
Inspires Innovation
Saves Time

Subrata S.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Pipedrive is great and easy to use

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive has a great mobile application that is great to handle things on the go. The text to speech feature is great addition.

What is your favorite aspect of this product?

The fact that this software is more focused towards beginners too makes it greater, the application is so simple can also be used by a person who has never used CRM before.

What do you dislike most about this product?

The application even though great has it's own shortcoming and recently the process has been felling a lot sluggish and choppy.

What recommendations would you give to someone considering this product?

After many consideration of other CRM software i concluded that Pipedrive is the best one for beginners as well as professionals

Pros

Helps Innovate
Efficient Service
Fair
Client's Interest First

yatharth g.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Best CRM Platform

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It has better pricing model and easy integration with 3rd party application

What is your favorite aspect of this product?

They provide a user friendly Interface , which helps a new customer to get easily feasible with the product

What do you dislike most about this product?

There is nothing as such which Pipedrive has not fulfilled requirements

What recommendations would you give to someone considering this product?

It helps to make a positive return of interest

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Pipedrive

What is Pipedrive?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Pipedrive Ratings

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Great CRM Tool

Likeliness to Recommend

Pros

Subrata S.

Pipedrive is great and easy to use

Likeliness to Recommend

Pros

yatharth g.

Best CRM Platform

Likeliness to Recommend

Pros

Most Popular Pipedrive Comparisons

HubSpot Sales Hub

Zoho CRM

SugarCRM

Sage CRM

Salesforce Sales Cloud Professional

Microsoft Dynamics 365 Sales (CRM) Professional

Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Account and Contact Management

Customer Service Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement