What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Lead Management category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Caring
  • Friendly Negotiation
  • Saves Time

Feature Ratings

Average 85

Lead and Contact Categorization

90

Analytics and Reporting

87

Lead Distribution

86

Lead Generation

86

Data Ingestion and Interoperability

85

Prospect Tracking

85

Lead Scoring

84

Interaction Planning

84

Omni-Channel Communication Tracking

79

Mobile

77

Vendor Capability Ratings

Average 84

Ease of Data Integration

87

Ease of Implementation

87

Business Value Created

87

Ease of Customization

86

Quality of Features

85

Usability and Intuitiveness

84

Breadth of Features

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Pipedrive Reviews

Snowden M.

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Customizable tool for managing sales

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is a flexible CRM tool with a built-in architecture that focuses on sales and offers excellent serviceability. The staff can spend more time selling and less time organizing thanks to this straightforward yet incredibly effective piece of software. It has many helpful features, but most importantly, it makes it very simple to work on projects with other team members and to tag other team members.

What is your favorite aspect of this product?

The most excellent and versatile CRM application is Pipedrive, which offers a wide range of valuable features and gives us access to the tools we need to automate workflows. With the help of this powerful tool, we can create winning habits related to our corporate objectives and boost the productivity of our sales team. Pipedrive automates administrative duties by making it simpler to organize and manage the work team's tasks, events, and activities.

What do you dislike most about this product?

The most excellent and versatile CRM application is Pipedrive, which offers a wide range of valuable features and gives us access to the tools we need to automate workflows. With the help of this powerful tool, we can create winning habits related to our corporate objectives and boost the productivity of our sales team. Pipedrive automates administrative duties by making it simpler to organize and manage the work team's tasks, events, and activities.

What recommendations would you give to someone considering this product?

The most excellent and versatile CRM application is Pipedrive, which offers a wide range of valuable features and gives us access to the tools we need to automate workflows. With the help of this powerful tool, we can create winning habits related to our corporate objectives and boost the productivity of our sales team. Pipedrive automates administrative duties by making it simpler to organize and manage the work team's tasks, events, and activities.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Simple and easy to use

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Compared to similar CRMs, Pipedrive is so simple and easy. There is not a lot to it, which I love about it. It's so quick to get used to, and my users feel the same.

What is your favorite aspect of this product?

Definitely the reporting and ease of implementation.

What do you dislike most about this product?

Not enough integrations available

What recommendations would you give to someone considering this product?

If you are looking for a CRM purely for lead management, I cannot recommend Pipedrive enough.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent CRM software, easy to implement

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Through the smart use of technology, we were able to drive our brand inward. It has aided us in expanding our reach, capturing the audience we require through marketing, following up with customers, and growing our lucrative company. Pipedrive has increased our income since we implemented it, and it has performed effectively for my organization. This enables your sales team to take charge of the whole sales pipeline and move all sales forward. Sales management difficulties have improved by over 70% since you started using Pipedrive internally, thanks to a universal app system that allows you to structure your whole workflow.

What is your favorite aspect of this product?

Pipedrive is one of the greatest tools for managing the sales process as well as the follow-up on individual offers. You may process the entire systematic procedure to speed up contracts and sell effectively since this solution is a completely intuitive approach, It has aided in the enhancement of crucial sales processes, the interface also aids in the effective administration of any type of social media productivity. The service is unquestionably good, and any question is promptly answered.

What do you dislike most about this product?

I miss having a single solution for managing and targeting all types of interactions with leads and customers because it's so focused on funnels. For CRM or email marketing, you'll need a different solution, and establishing who is engaged with your business or who should be prioritized for sales contact based on engagement is difficult. The program is excellent and runs admirably, but third-party tool interaction is limited. If you improve, you'll be able to make better use of the tool and save time and effort.

What recommendations would you give to someone considering this product?

If you're searching for a great platform to manage your pipelines, Pipedrive is one of the greatest solutions available because it demands a fully objective and really helpful approach to workflow management, which is why I strongly suggest it. This software is fantastic, and I believe it is suitable for many types of businesses. It's really straightforward, so I encourage anyone in the community who wants to participate in a large-scale campaign to do so. It's perfect for broadening a company's reach, reaching a bigger audience, and better managing customer relationships.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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