Pipedrive Customer Reviews 2025 | Customer Relationship Management

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Pipedrive

Composite Score

8.8 /10

CX Score

9.1 /10

308 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Friendly Negotiation
Reliable

Feature Ratings

Average 84

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Telephony and Call Center Management

Marketing Management

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.8

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Sheena G.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

My Pipedrive Experience

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers a simple and visual approach to managing sales processes.

What is your favorite aspect of this product?

Pipedrive's customizable pipelines allow me to tailor the sales process to our specific needs and track deals through each stage—from initial contact to closed-won

What do you dislike most about this product?

While the platform offers basic email sync functionality and activity logging, more advanced features, such as email tracking and engagement analytics, would provide deeper insights into customer interactions and improve sales efficiency

What recommendations would you give to someone considering this product?

Take advantage of Pipedrive's training resources and community forums to ensure a smooth implementation and maximize the platform's benefits.

Pros

Performance Enhancing
Efficient Service
Saves Time
Fair

Venkatesh R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Best tool in the market

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Leads Referral History: We can track the leads from the first touch to the last touch

What is your favorite aspect of this product?

Deal split up based on the owners and status of the deals

What do you dislike most about this product?

No more dislikes

What recommendations would you give to someone considering this product?

If you are working in the Marketing or Sales department, this tool is a must needed!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Heather B.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2025

Polished CRM platform

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Compared to other CRMs, it's very easy to have a grip on Pipedrive and enhance the sales funnel. While not much IT expertise is required, my team has been flying high as their performance and lead closings are increasing day by day.

What is your favorite aspect of this product?

My team has been able to track and manage leads through a visual sales pipeline. It has provided us with an organized environment to qualify leads and convert them into potential customers. The decision-making process has also been straightforward, with all actionable insights. I appreciate Pipedrive's reports, through which I am able to get insights into my team's performance and overall pipeline.

What do you dislike most about this product?

My team has reported that emails sent from Pipedrive often end up in spam. Moreover, while working on many pipelines, the limited capacity of cleanup tools creates a mess.

What recommendations would you give to someone considering this product?

Strongly recommended tool to boost your sales game.

Pros

Performance Enhancing
Unique Features
Respectful
Helps Innovate

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Pipedrive Ratings

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Sheena G.

My Pipedrive Experience

Likeliness to Recommend

Pros

Venkatesh R.

Best tool in the market

Likeliness to Recommend

Pros

Heather B.

Polished CRM platform

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Telephony and Call Center Management

Marketing Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement