What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Jack M.
- Role: Human Resources
- Industry: Energy
- Involvement: End User of Application
Submitted Mar 2021
Excellent Multifunctional CRM tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The difference between this CMR software and other similar ones is that Pipedrive is much more complete in terms of functionalities that can be exercised in different job roles such as consulting, human resource management and marketing, but it all depends on the plan you plan to acquire.
What is your favorite aspect of this product?
One of the features of this tool that I appreciate having is the functionality of allowing me to be in live chat communication with the rest of my colleagues who are in different departments within the company. In addition to this, I really like the functionality of being able to create campaigns that we can easily modify so that all users of the group are notified on the exact day established in the calendar and in this way we are all aware of what is happening.
What do you dislike most about this product?
There are few things that I could say that are wrong with this tool but among them is the problem with the application on the phone since there are times that the images do not load very well and the links are cut.
What recommendations would you give to someone considering this product?
I would definitely recommend it since for a very good reason it is in the top 5 of the best CRM software but I would also recommend evaluating what the needs of the company are since Pipedrive has several plans available and you can choose them depending on your needs..
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hannah T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Advanced Email Marketing Tool.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
As for the overall product quality its great and its easy to use.
What is your favorite aspect of this product?
Easy to pull in contacts and the email integration its effective.
What do you dislike most about this product?
Nothing at all which i can say was a problem with the tool.
What recommendations would you give to someone considering this product?
Pipedrive its an easy useful software for marketing through email, easy to manage campaign and leads and its services quality can be very useful.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David H.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2020
Great product but very basic, requires workarounds
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Layout is the largest difference
What is your favorite aspect of this product?
Simple admin for IT Staff
What do you dislike most about this product?
Cost vs functionality
What recommendations would you give to someone considering this product?
Consider other options such as SaleForce, Agile, Hubspot
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Friendly Negotiation
- Less Efficient Service