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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Sabine M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2021
Fast results.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
This CRM provides you with reports, statistics, has a mobile version, API, conversation tracking, compatibility with various email providers, personalization of activities and contacts, among other features that make it better than other tools on the market.
What is your favorite aspect of this product?
Pipedrive is a great help in my work role, it makes me feel more capable of handling various issues with my clients without losing my mind or messing up my activities. What I like most about this software is that it allows me to see in a simple and clear way the status of each business process, giving me steps and tips on what needs to be done for a successful closure, highlighting the elements that require more attention. The calls, tasks, reminders, meetings and deadlines allow me to have more control and forecast positive results with more certainty.
What do you dislike most about this product?
Regarding its price, I do not agree that very basic and simple functions are limited in the most economical plan, so now I use a higher plan, although the automation functions should be improved, if the user pays more then expect more from the product.
What recommendations would you give to someone considering this product?
Learning to use pipedrive is fast, it doesn't require a lot of time for training. I recommend it for being one of the most complete and reliable CRM in terms of results. It is suitable for small and medium sized companies.
Pros
- Trustworthy
- Helps Innovate
- Reliable
- Efficient Service
Katrina M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2021
Fantastic Product
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I have no experience from similar product.
What is your favorite aspect of this product?
It has been able to link our team members with our clients effectively. Customers can easily reach to our support team and make any arrangements that suits their needs.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any organization for effective customer and enterprise collaboration.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Abdul H.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2021
fantastic Product
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I have not had experience from similar products though Pipedrive has boosted our customer relations journey fantastically.
What is your favorite aspect of this product?
It has been able to ensure that our customers get our updates on time through marketing campaigns. Our journey to become the best enterprise in service delivery has been achieved due to this excellent platform.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any organization for effective customer relations.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
