Paycom Logo
Paycom Logo
Paycom

Paycom

Composite Score
8.4 /10
CX Score
8.5 /10

What is Paycom?

Paycom is the most automated HCM platform and the only HR and payroll software built on a unique single database that supports every stage of employment. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and is frequently recognized by third party reviewers as one of the best payroll and HR software solutions for organizations of all sizes.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

4% Negative
4% Neutral
92% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Direct Deposit

88

Time and Attendance

87

Compensation Management

87

Benefits Calculation

85

HR Systems Interface

85

Tax Form Preparation

85

Taxation Deduction

84

Vacation and Leave Management

84

Payroll Administration

82

Retirement Plan Tracking

80

Third Party System Integration

79

Vendor Capability Ratings

Average 81

Breadth of Features

83

Ease of Implementation

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Business Value Created

82

Quality of Features

82

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

Paycom Reviews

Mboyo G.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Product!!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

It is easy to pay online payments

What is your favorite aspect of this product?

It is easy to integrate with other applications. Therefore, it becomes easy to manage transactions and employee payments and state taxes.

What do you dislike most about this product?

costly for small enterprises sometimes the software lags

What recommendations would you give to someone considering this product?

A great product especially in payroll management, tax calculations and reporting. I highly recommend this product.

Pros

  • Helps Innovate
  • Efficient Service
  • Caring
  • Respectful

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Paycom frees us from tedious payroll tasks

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

We have been using this software for a long time to keep our employees' payroll up to date, and we are very satisfied with the features and tools they are always adding with each update. You can perform overtime calculations, deductions for absences, benefit payments and much more, with no errors and almost automatically. In addition to having tools for tracking employee tasks, which helps us monitor their performance.

What is your favorite aspect of this product?

The time, attendance and absence management is really valuable for me, as it is very easy to use and intuitive, which allows me to get the job done faster. I don't need to pass the data to an Excel file and make separate calculations, because the system joins everything at the same time to make a general payroll calculation if I request it. A feature that has also been helpful is that employees can view their pay, hours worked, absences and attendance online.

What do you dislike most about this product?

Some employees report glitches when logging into their personal profile, but Paycom's technical team helped us resolve that situation. If I need to make payments individually, it is a much more manual process than if I were to do it in batch. I can't think of anything else to say, for us the system works just as we need it to, it's excellent.

What recommendations would you give to someone considering this product?

It is a comprehensive system that allows employees to make changes and take responsibility for their own information. The system is very powerful in every skill we have tested! The report authors are very helpful. Using the talent management section was the best decision we have made. I would say that no matter the size of your organization, they can take care of you. Their system is robust and there are no links to click from one site to another. It stays in the same system for everything and the information flows seamlessly.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Zach J.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A customizable and ideal choice for our payroll

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Paycom includes several capabilities in one application that enable me to streamline and automate all activities as well as automate payroll as well as it also touts customizable plans and add-on options that expand with our company. Paycom product allows for seamless interaction with external products to make payroll management easier.

What is your favorite aspect of this product?

Paycom is the best option for all use cases; its wealth of features made it simple for me to automate my payroll tasks. New and advanced reporting options were also very beneficial. The program is made more valuable by the extensive array of integrated tools that are included with it. We also get a dedicated expert to make putting up and administering each function straightforward and efficient.

What do you dislike most about this product?

The application tracking mechanism is not to my taste. It takes a long time in my opinion, to publish a job and discover qualified people. When compared to other recruitment programs, the Paycom Applicant Tracker needs more time to begin delivering applicants. Several of the voting alternatives confused me, but my organization had no trouble changing the wording in Paycom to make things clearer.

What recommendations would you give to someone considering this product?

Paycom is the best alternative for all types of organizations that want to integrate several HR services into a single system. It also offers plan alternatives to adapt as your business demands change; it is also best for enterprises intending to expand their number of employees and want to work globally.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Saves Time

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