What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Friendly Negotiation
- Performance Enhancing
- Unique Features
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Knowledge Management
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Agent Collaboration
Agent Scripting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Oracle Service Reviews
Bentson C.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Excellent product
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
It has no great difference with similar products.
What is your favorite aspect of this product?
It gives us solution to the data storage and how to use our data effectively for proper decision making.
What do you dislike most about this product?
I have never experienced any drawback from this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any organization for effective service on any arising problem.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Altruistic
Francis C.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Jan 2021
Best in customer service management.
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle CX Service is reliable and comes with a suite of cloud-based tools that implement marketing, customer service and CRM functions with simplicity and clarity in all organizations.
What is your favorite aspect of this product?
Oracle CX Service helps our organization leverage on technology to organize customer service and engage relevantly with our clients and stakeholders. There is a free trial version of the platform and it helps in gauging the suitability of the platform in an organization before acquiring their preferred plan. Its intuitive and has helped us grow our customer base and ensure we serve them right based on their preferences.
What do you dislike most about this product?
Its built for use in mid-sized and large organizations and this locks out small organizations in enjoying the benefits of the platform intuitively.
What recommendations would you give to someone considering this product?
Oracle CX Service is affordable and with it an organization is able to modify and manage their relationship with their clients and this enables them grow their portfolio and customer base.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jane L.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2020
Considerate Software for Powerful Business Operati
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle Service Cloud is a branded application, which fully focuses on quality services, making us have an elaborate way of handling our business operations in the Internet.i also found interesting thing from Oracle Service Cloud such as intelligence search, something which is speedy and saves on time.
What is your favorite aspect of this product?
Oracle Service Cloud brings all our business activities on the cloud, meaning, there is little tk no efforts that we incur to exucute our roles.. Again, the intellectual capability of Oracle Service Cloud is endless, meaning, we all day do different business roles through the assistance of the program.
What do you dislike most about this product?
Oracle Service Cloud being a big brand still requires deep pockets, meaning, unless a company or an individual is well connected in terms of finances, there could be strainous aspects.. This could be swiftly rectified.
What recommendations would you give to someone considering this product?
Getting Closer to top notch applications will end up making you one of the best service providers in the globe.. Capture the whole market easily by employing Oracle Service Cloud and have enough resources and information about the product.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy