What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Friendly Negotiation
- Performance Enhancing
- Unique Features
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Knowledge Management
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Agent Collaboration
Agent Scripting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Oracle Service Reviews
Donna W.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2021
Excellent customer service product
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle CX Service is very effective in customer service and best platform I have used in our company.
What is your favorite aspect of this product?
It contributes to the growth of an organization by ensuring that customers get quality services. Team members are able to collaborate easily with our clients during service delivery and ordering of products.
What do you dislike most about this product?
I have not experienced any drawback from the performance of this great product.
What recommendations would you give to someone considering this product?
Our company is very proud of this platform since it has boosted our production and marketed our products and services.
Pros
- Efficient Service
- Inspires Innovation
- Saves Time
- Client Friendly Policies
John H.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2021
Excellent Product
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
This is one of the greatest product for maintaining customer service.
What is your favorite aspect of this product?
It enables our team to effectively serve our customers. It has great support team that gives feedback instantly when conducted.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any organization for effective customer service delivery.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Jeniffer B.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic customer service platform
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
This is one of the best platform for ensuring that customers are well served.
What is your favorite aspect of this product?
Our customers are able to raise their concerns on our products and services. Our engagement with our clients has enabled us to gain more insights and win more customers.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I recommend Oracle CX Service to any company for effective service delivery to clients.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service