What is Oracle Service?
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Service?
Pros
- Friendly Negotiation
- Performance Enhancing
- Unique Features
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Knowledge Management
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Mobile Customer Care
Contact Center Integration
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Agent Collaboration
Agent Scripting
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Oracle Service Reviews
Manas G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Better performance at lower cost !
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle makes migrations easier.
What is your favorite aspect of this product?
Oracle Cloud provides the best deployment options, highest performance, best availability, and lowest costs for Oracle databases and workloads.
What do you dislike most about this product?
Less granular pricing structure
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Inspires Innovation
Deepak S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Powerful Platform, But Consider Complexity
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Oracle is a leader in offering a comprehensive suite of SaaS applications across various departments like finance (ERP), HR, supply chain, sales & marketing (CRM), etc. These applications are all built on a common data model, allowing for seamless data flow and improved efficiency.
What is your favorite aspect of this product?
My favourite aspect of Oracle Services is that it offers a unified platform that brings together various customer service functions like self-service portals, agent tools, and field service management. This can streamline operations and improve overall customer experience.
What do you dislike most about this product?
Oracle Service, particularly its database and application suites, can be complex to set up and manage. This can require specialized IT skills and potentially lead to higher implementation costs
What recommendations would you give to someone considering this product?
Do your research: Understand your needs: Carefully analyze your specific business needs and pain points. What functionalities are most important for your organization? Compare options: Evaluate similar products from different vendors. Consider factors like features, pricing, ease of use, and vendor reputation.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Tushar M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Powerful CX Platform
Likeliness to Recommend
What differentiates Oracle Service from other similar products?
Robust reporting, industry-specific solutions, scalability, AI and ML capabilities, extensive customer care tools, easy interaction with Oracle Cloud CX, and worldwide support are some of the ways that Oracle care sets itself apart. It provides a comprehensive method of managing the customer experience, giving businesses access to data-driven insights and effective, customized interactions.
What is your favorite aspect of this product?
one thing that stands out is Oracle Service’s cutting-edge artificial intelligence and machine learning (AI/ML) capabilities, which allow for automation and predictive analytics, as well as personalized customer experiences that improve productivity and customer satisfaction.
What do you dislike most about this product?
some users might find the initial implementation complexity or the need for specialized training challenging, and the cost of licensing and ongoing support could be perceived as a drawback for some organizations.
What recommendations would you give to someone considering this product?
Before adopting Oracle Service, assess needs, compare alternatives, understand implementation process and costs, invest in team training, start with pilot project, utilize support resources, and monitor performance continuously.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing