What is Oracle CX Sales?
Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
94 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Security Protects
- Reliable
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead Management
Customer Service Management
Telephony and Call Center Management
Sales Management
Analytics and Reporting
Marketing Management
Account and Contact Management
Activity and Workflow Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Oracle CX Sales Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2021
All in all not to recommend.
Likeliness to Recommend
Pros
- Includes Product Enhancements
- Trustworthy
- Caring
- Respectful
Cons
- Less Efficient Service
- Inhibits Innovation
- Slower Product Innovation
David L.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jun 2021
Worthwhile Consideration for CRM
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CX Sales is one of many products from Oracle. Other companies that provide similar products focus only on those products which may offer different features or customizations more suitable to your organization.
What is your favorite aspect of this product?
There is a lot of potential with the product's capabilities.
What do you dislike most about this product?
Integrations with other products are not as simple as you might expect.
What recommendations would you give to someone considering this product?
Oracle CX Sales can offer a lot to your organization, but make sure it is a good fit. I would definitely recommend comparing multiple products to ensure you choose the best one for your specific needs.
Pros
- Includes Product Enhancements
- Reliable
- Caring
- Acts with Integrity
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
Len M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great customer support for out team.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
We are able to customize many of the features to make it more specific to our industry.
What is your favorite aspect of this product?
Customization and intuitiveness
What do you dislike most about this product?
Pretty pricey
What recommendations would you give to someone considering this product?
Take the time to make sure it is right for your business.
Pros
- Trustworthy
- Respectful
- Fair
- Security Protects