Oracle

Oracle Commerce

8.6 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

88 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

8% Neutral

91% Positive

Pros

Acts with Integrity
Effective Service
Trustworthy
Fair

Feature Ratings

Average 80

Catalog Management

Order Management

Content Localization

Payment Processing

Retargeting Capabilities

Reporting and Analytics

Order Portal

Integrated Search

Predictive Recommendations

Microsite Management

Content Management

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

Score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Henrique C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Many features, most of them easy to use.

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

Easy integration with other Oracle products.

What is your favorite aspect of this product?

The vast number of OOTB features.

What do you dislike most about this product?

Having to use an outdated framework (KnockoutJs). This has been solved lately, with the introduction of Open Storefront Framework (OSF), which allows the use of React or other more recent frameworks.

What recommendations would you give to someone considering this product?

Make use of the new OSF, it gives more liberty to customize your e-commerce.

Pros

Security Protects
Unique Features
Includes Product Enhancements
Reliable

Cons

Slower Product Innovation
Less Performance Enhancing
Inhibits Innovation

Mike W.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Works great if you're all in with Oracle.

Likeliness to Recommend

7 /10

What differentiates Oracle Commerce from other similar products?

Their roadmap is legitimately fantastic - AI implementations, predictive algorithms, and an easy to use backend for A/B testing sets it apart. They actually take constructive feedback from both clients and prospective clients and are relatively quick to innovate.

What is your favorite aspect of this product?

When it works, it works well. By implementing this, replacing our homegrown system, the UX was drastically improved and led to substantially higher sales very, very quickly.

What do you dislike most about this product?

It doesn't always play nice with others - you absolutely need an implementation partner, and getting it to work even with other Oracle systems became extraordinarily difficult. While some of this was on us in our poor planning, we were unable to integrate with all of the systems we wanted to (or intended to) immediately - and required some ad-hoc systems in place until we could fix all the connection and field issues.

What recommendations would you give to someone considering this product?

You definitely need to plan well ahead and make abundantly clear exactly what you want to do and how you want something to work in excruciating detail, then do not deviate from your plan (or statement of work). It'll cascade down implementation and you'll be left with more fees a longer timeline and something that may not work entirely as you'd hoped or expected.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Cons

Vendor Friendly Policies

praneeth k.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Great product, fits B2B better

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

It is way nimbler than most commerce products. Its simplicity makes it better fit for B2B. CPQ,OCC,Subscription cloud seamlessly integrate with each other with minimal effort and facilitate an ecosystem for modern commerce. The improvement of Oracle commerce has been quite significant in an year - from bust to boom.

What is your favorite aspect of this product?

The ecosystem of CPQ, OCC and subscription cloud and the newere OSF framework in a development standpoint.

What do you dislike most about this product?

I encountered some database level bugs which were a pain and needed assistance from Oracle.

What recommendations would you give to someone considering this product?

It is a great product for the B2B world. Also fits the B2C world seamlessly. There is no need to hire specialist developers. Strong Javascript or React resources could get most things up and running

Pros

Continually Improving Product
Inspires Innovation
Client Friendly Policies
Fair

Oracle Commerce

What is Oracle Commerce?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

2 Since last award

95 Plan to Renew

3 Since last award

79 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Henrique C.

Many features, most of them easy to use.

Likeliness to Recommend

Pros

Cons

Mike W.

Works great if you're all in with Oracle.

Likeliness to Recommend

Pros

Cons

praneeth k.

Great product, fits B2B better

Likeliness to Recommend

Pros

Most Popular Oracle Commerce Comparisons

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2
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3
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Feature Ratings

Catalog Management

Order Management

Content Localization

Payment Processing

Retargeting Capabilities

Reporting and Analytics

Order Portal

Integrated Search

Predictive Recommendations

Microsite Management

Content Management

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement