Oracle

OPERA Property Management

6.0 /10

What is OPERA Property Management?

Oracle Hospitality OPERA Property provides an open, flexible, property-management platform that can be tailored to the unique requirements of any property, from small boutiques to chain hotels. Its scalability enables you to easily adopt and extend capabilities as your business evolves. Numerous certified interfaces to third-party industry applications help integrate Oracle Hospitality OPERA Property with your enterprise systems for smooth, connected, technology-enabled processes.

Company Details

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OPERA Property Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OPERA Property Management.

72 Likeliness to Recommend

80 Plan to Renew

64 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+50 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OPERA Property Management?

21% Negative

24% Neutral

55% Positive

Pros

Security Protects
Performance Enhancing
Acts with Integrity
Transparent

Cons

Slower Product Innovation
Less Inspiring
Charges for Enhancements

Feature Ratings

Average 71

Front Desk Functionality

Group Bookings

Advanced Compliance & Statutory

Reservations Management

Integrated Reporting Analytics

Rate Yield Maximization

Booking Engine

Multiple Language Support

Multiple Property Support

Emarketing Campaigns

3rd Party Integration

Vendor Capability Ratings

Average 68

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support

OPERA Property Management Reviews

Channae R.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Very simple to use, gets the job done

Likeliness to Recommend

6 /10

What differentiates OPERA Property Management from other similar products?

The ability to make planning and scheduling effortless

What is your favorite aspect of this product?

The simplicity of the user face, simple to use

What do you dislike most about this product?

The features could use some upgrading, feels very old fashion with the aesthetic/cosmetic view

What recommendations would you give to someone considering this product?

Makes planning, scheduling and management super easy and effortless. Great for keeping everything organized.

Pros

Client's Interest First
Transparent
Friendly Negotiation
Security Protects

Brian G.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Ease to use and the most widely adopted PMS

Likeliness to Recommend

7 /10

What differentiates OPERA Property Management from other similar products?

It is the most widely adopted PMS system across the industry

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Length of time to build integrations

What recommendations would you give to someone considering this product?

Evaluate all vendors including the new players in the market

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Harry O.

Role: Operations
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Robust and reliable but interface is dated

Likeliness to Recommend

9 /10

What differentiates OPERA Property Management from other similar products?

It is reliable and it feels intuitive with navigation

What is your favorite aspect of this product?

The ability to cross charge to different properties is a big plus, as our hotel has sister properties

What do you dislike most about this product?

it crashes if too many tabs are open. It isnt always fast to load and payment issues occur regularly

What recommendations would you give to someone considering this product?

Support is generally good (24/7 support) test product before purchase

Pros

Performance Enhancing
Respectful
Altruistic
Acts with Integrity

Cons

Slower Product Innovation
Inhibits Innovation
Less Effective Service

OPERA Property Management

What is OPERA Property Management?

Company Details

Need Assistance?

OPERA Property Management Ratings

72 Likeliness to Recommend

80 Plan to Renew

64 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+50 Net Emotional Footprint

How much do users love OPERA Property Management?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Front Desk Functionality The ability to check in and check out patrons, track room inventory, display a requested room layout, etc.

Group Bookings Support of group management functions, such as conferences.

Advanced Compliance & Statutory Gaming compliance for comp accounting/integration and jurisdictional Invoicing and tax (ie: Entertainment & VAT)

Reservations Management The core system has the ability to track and record reservations, dates, and customer reservation information.

Integrated Reporting Analytics Customizable and advanced reporting functions, including predictive analytics and real-time reports.

Rate Yield Maximization Demand forecasting and revenue forecasting capabilities that can be used for revenue optimization decisions.

Booking Engine The core system drives reservations from Facebook and website via mobile or browser based.

Multiple Language Support Support of multiple languages, including double-byte languages.

Multiple Property Support Central reservations that allow hotel properties in different areas to store data in one database.

Emarketing Campaigns Allows upsells to be sent to guests throughout the booking window to maximize revenue.

3rd Party Integration The system integrates with other 3rd party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OPERA Property Management Reviews

Channae R.

Very simple to use, gets the job done

Likeliness to Recommend

Pros

Brian G.

Ease to use and the most widely adopted PMS

Likeliness to Recommend

Pros

Cons

Harry O.

Robust and reliable but interface is dated

Likeliness to Recommend

Pros

Cons

Feature Ratings

Front Desk Functionality

Group Bookings

Advanced Compliance & Statutory

Reservations Management

Integrated Reporting Analytics

Rate Yield Maximization

Booking Engine

Multiple Language Support

Multiple Property Support

Emarketing Campaigns

3rd Party Integration

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support