Open Water

Presentation/ Webinar Capabilities

The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Exhibitor or Vendor Environment

An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Customer Support

Support before, during, and after event. Technical support available during the event.

Registration Process/Integration

A registration process that allows the host to register attendees or import registration lists

Metric and Reporting

Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Networking Facilitation

Ability to provide a networking experience for attendees through chat/instant messaging, message boards, and the facilitation of online introductions.

Attendee Engagement

Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Whitelabeling

Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.