What is Open Water?
Provide your audience with an intuitive and engaging virtual conference experience through OpenWater. Our enterprise grade virtual conference platform offers high quality broadcasts at scale. We are a proven partner and support team that has enabled associations to flawlessly go virtual.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
87 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Open Water?
Pros
- Trustworthy
- Respectful
- Continually Improving Product
- Client Friendly Policies
Cons
- Under Delivered
- Charges for Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Presentation/ Webinar Capabilities
Exhibitor or Vendor Environment
Customer Support
Registration Process/Integration
Metric and Reporting
Networking Facilitation
Attendee Engagement
Whitelabeling
Vendor Capability Ratings
Quality of Features
Availability and Quality of Training
Ease of Implementation
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Open Water Reviews
- Role: Vendor Management
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2023
This product is superb and worth it!
Likeliness to Recommend
Pros
- Reliable
- Caring
- Respectful
- Security Protects
Jim T.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted May 2023
The customer service was outstanding!
Likeliness to Recommend
What differentiates Open Water from other similar products?
Customer service
What is your favorite aspect of this product?
Flexibility, adaptability, customer service
What do you dislike most about this product?
It was a little costly and the virtual platform wasn't quite there yet.
What recommendations would you give to someone considering this product?
Give it a look and I think you'll be impressed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Juan O.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Apr 2023
Absolutely love OpenWater. Awesome product!
Likeliness to Recommend
What differentiates Open Water from other similar products?
The customer service
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
have to email rep for support, no phone number
What recommendations would you give to someone considering this product?
I would highly recommend OpenWater for any organization that has programs and nominations.
Pros
- Reliable
- Effective Service
- Caring
- Respectful