Hyland Software

OnBase

7.8 /10

What is OnBase?

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOB applications such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions.

Company Details

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Awards & Recognition

OnBase won the following awards in the Enterprise Content Management - Enterprise category

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3 Top Rated Capabilities

3 Top Rated Features

2023

5 Top Rated Capabilities

2 Top Rated Features

2022

OnBase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OnBase.

88 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OnBase?

0% Negative

4% Neutral

96% Positive

Pros

Performance Enhancing
Trustworthy
Continually Improving Product
Transparent

Feature Ratings

Average 83

ECM Document Management

Metadata Management

Capture Channels

Ediscovery Audit Trail

Collaboration

Workflow Process Automation

Access Permissions Management

Search

Mobile

File Conversion

File Approvals Esignatures

Vendor Capability Ratings

Average 84

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

OnBase Screenshots

OnBase Videos

OnBase Reviews

Timothy O.

Role: C-Level
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

Great value for the spend

Likeliness to Recommend

10 /10

What differentiates OnBase from other similar products?

The ease of use and ability to integrate with all other line of business systems using App enabler. Cutiing, Leading edge technology and company.

What is your favorite aspect of this product?

App Enabler and the mobile components and workflow/workview and its integration with GIS

What do you dislike most about this product?

Nothing to report

What recommendations would you give to someone considering this product?

Go for it. Think about the big picture and not just a single solution.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dean J.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

One platform to do it all, Hyland helps us all win

Likeliness to Recommend

10 /10

What differentiates OnBase from other similar products?

Easy of use and the ability to adapt to multiple industries with one product all tied together. The community gives everyone a voice and the ability to voice their opinions and drive new features/functionality. Hyland's yearly conference brings everyone together to learn about new features and products about the platform coming to market, training, testing and networking with others to see how you might have a new use case to bring back to your office.

What is your favorite aspect of this product?

Complete ability to customize. There is a way to do what you need for your industry to improve efficiencies in all your business units.

What do you dislike most about this product?

Simple item really, moving projects from Test/QA to Production.

What recommendations would you give to someone considering this product?

Go see or visit virtually another like industry. Paper and videos only go so far, once you see it and how it really works and provides ease of use, you will make the right decision and go with Hyland.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christina T.

Role: Public Sector
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Amazing tool to further your business!

Likeliness to Recommend

9 /10

What differentiates OnBase from other similar products?

I find that this program offers many more features that we need for our industry that is property management. We can get way more done all in one place.

What is your favorite aspect of this product?

How easily I can get all my documents into one place. Then easily accessed by the whole company. And the e-signature features

What do you dislike most about this product?

The time it can take to get an issue resolved because it affects work performance.

What recommendations would you give to someone considering this product?

If you are looking for a great place to upload all documents and files into one place this is a great customizable tool for your business.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

OnBase

What is OnBase?

Company Details

Need Assistance?

Awards & Recognition

OnBase Ratings

88 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love OnBase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

OnBase Screenshots

Approval for Ad-hoc Task

Document Viewer

OnBase Dark Mode

OnBase Videos

OnBase. One platform, unlimited potential.

OnBase Reviews

Timothy O.

Great value for the spend

Likeliness to Recommend

Pros

Dean J.

One platform to do it all, Hyland helps us all win

Likeliness to Recommend

Pros

Christina T.

Amazing tool to further your business!

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

ECM Document Management

Metadata Management

Capture Channels

Ediscovery Audit Trail

Collaboration

Workflow Process Automation

Access Permissions Management

Search

Mobile

File Conversion

File Approvals Esignatures

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support