What is ON24?
The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
95 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ON24?
Pros
- Client Friendly Policies
- Efficient Service
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Presentation/ Webinar Capabilities
Metric and Reporting
Vendor e-Commerce
Customer Support
Attendee Engagement
Whitelabeling
Registration Process/Integration
Branding and Visual Customization
Social Media Channel Integration Outbound
Exhibitor or Vendor Environment
Gamification
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Availability and Quality of Training
Breadth of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Usability and Intuitiveness
ON24 Reviews
Becca T.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2021
A total game changer!
Likeliness to Recommend
What differentiates ON24 from other similar products?
The level of support is amazing. I can chat with a real person on their website and immediately get a helpful response.
What is your favorite aspect of this product?
Setting up webcasts is really easy to do, and the initiative user experience makes it easy to train my team.
What do you dislike most about this product?
I wish you could do more with automated reports and analytics without having to integrate with a CRM.
What recommendations would you give to someone considering this product?
It’s expensive, but it’s an excellent product and you get what you pay for. Just be sure to ask good questions and be willing to negotiate on pricing with your account management team and they will work with you!
Pros
- Efficient Service
- Saves Time
- Respectful
- Helps Innovate
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
Nice platform, but needs more audience connection
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Cons
- Inhibits Innovation
- Less Inspiring
Arzu F.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Jul 2021
Features are flexible and useful
Likeliness to Recommend
What differentiates ON24 from other similar products?
Zoom. Didn’t like their pricing strategy. ON24 was more transparent in its pricing.
What is your favorite aspect of this product?
ON24 had a simple interface that made it very easy to arrange our first webinar on their platform. Unlike other programs it was really easy to set up ON24 and learn your way around it. Screen sharing can be added as a plugin and works smoothly. Their customer support is very quick and helpful. You get real-time statistics reports about your webinar.
What do you dislike most about this product?
Wish we could customize the registration forms. Mobile interface can be improved.
What recommendations would you give to someone considering this product?
We are arranging nearly all kinds of online events such as webinars or virtual conferences.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
Cons
- Slower Product Innovation
- Wastes Time