ON24, Inc.

ON24

7.5 /10

What is ON24?

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging webinar, virtual event and multimedia content experiences. Turn audience engagement into actionable insights with prospect, experience and network analytics powered by ON24 Intelligence.

Company Details

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ON24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ON24.

87 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ON24?

3% Negative

14% Neutral

83% Positive

Pros

Client Friendly Policies
Efficient Service
Respectful
Fair

Feature Ratings

Average 83

Presentation/ Webinar Capabilities

Metric and Reporting

Vendor e-Commerce

Customer Support

Attendee Engagement

Whitelabeling

Registration Process/Integration

Branding and Visual Customization

Social Media Channel Integration Outbound

Exhibitor or Vendor Environment

Gamification

Vendor Capability Ratings

Average 81

Ease of IT Administration

Ease of Implementation

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

ON24 Reviews

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Quality platform with great technical support

Likeliness to Recommend

9 /10

Pros

Trustworthy
Saves Time
Respectful
Fair

Mechelle T.

Role: Operations
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Mixed feelings about ON24

Likeliness to Recommend

7 /10

What differentiates ON24 from other similar products?

The user interface is definitely the difference, some of our clients loves it and others thinks there is too much going on.

What is your favorite aspect of this product?

I don't have any favorite part.

What do you dislike most about this product?

I dislike that it does not allow you to change the start time of a webinar within a 2 hour span, i dislike that there is a glitch that sometimes duplicates the slides when uploading them, it does not integrate well with 3rd party apps.

What recommendations would you give to someone considering this product?

Shop around before getting this, it is a very temperamental platform with all the glitches.

Pros

Continually Improving Product
Efficient Service
Effective Service
Caring

Cons

Wastes Time
Charges for Enhancements

Sanne v.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Great tool to produce engaging webinars

Likeliness to Recommend

8 /10

What differentiates ON24 from other similar products?

All the different engagement options, not only polling and Q&A. But all different widgets like resources (for content download), break out rooms, captioning, CTAs and many more. I also love all the indepth reporting options.

What is your favorite aspect of this product?

Engagement options, reporting and branding of the console

What do you dislike most about this product?

Slight delay between presenters and audience, some features are not 'standard' and you need to pay for them. For instance break out rooms and captioning. But I do understand their reasons. Still I would have loved it if they are part of the tool standard.

What recommendations would you give to someone considering this product?

Think big but start small! There are so many options to try out and experiment with. Experiment and see what resonates with your audience.

Pros

Continually Improving Product
Unique Features
Inspires Innovation
Includes Product Enhancements

ON24

What is ON24?

Company Details

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Awards & Recognition

ON24 Ratings

87 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love ON24?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Presentation/ Webinar Capabilities The ability to broadcast a live or recorded presentation to many attendees, do screensharing, allow audience participation and moderation (polling, q&a's),

Metric and Reporting Metrics and reporting to track donations received, donations against targets, and trends such as history, demographics, geographics, etc.​

Vendor e-Commerce Ability to use vendor space as marketplace to sell product.

Customer Support Support before, during, and after event. Technical support available during the event.

Attendee Engagement Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Whitelabeling Ability to apply host and sponsor branding to the event and vendor branding to individual exhibit spaces

Registration Process/Integration A registration process that allows the host to register attendees or import registration lists

Branding and Visual Customization Customizable event spaces and ability to apply host and sponsor branding to the event.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Exhibitor or Vendor Environment An exhibitor/vendor environment that provides the ability for attendees to interact with live vendors through chat or video-conferencing.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

ON24 Reviews

Quality platform with great technical support

Likeliness to Recommend

Pros

Mechelle T.

Mixed feelings about ON24

Likeliness to Recommend

Pros

Cons

Sanne v.

Great tool to produce engaging webinars

Likeliness to Recommend

Pros

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1
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Feature Ratings

Presentation/ Webinar Capabilities

Metric and Reporting

Vendor e-Commerce

Customer Support

Attendee Engagement

Whitelabeling

Registration Process/Integration

Branding and Visual Customization

Social Media Channel Integration Outbound

Exhibitor or Vendor Environment

Gamification

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Usability and Intuitiveness