Nimble Inc

Nimble

8.7 /10

68 Reviews Write a Review

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What is Nimble?

Nimble is a simple, intelligent sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from contact lists, email conversations and social media activity across a range of popular platforms. In addition to contact management and pipeline management features such as deal tracking, tasks and alerts, Nimble includes integrated social listening to keep customer profiles updated. This allows businesses to track which contacts are mentioning, following or engaging with them, or who are celebrating milestones.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

86 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

1% Negative

5% Neutral

94% Positive

Pros

Saves Time
Efficient Service
Helps Innovate
Trustworthy

Feature Ratings

Average 82

Collaboration

Sales Management

Lead Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Marketing Management

Customer Service Management

Activity and Workflow Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Vendor Support

Nimble Reviews

Grant H.

Role: Operations
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Adaptable CRM for most any context

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

User-friendly, customizable, cost friendly

What is your favorite aspect of this product?

The App is just what I need when traveling. I love the group messaging and integration with FaceBook/LinkedIn - and it looks good too!

What do you dislike most about this product?

Limited group messages, sometimes buggy interface with Nimble browser extension within FaceBook

What recommendations would you give to someone considering this product?

Try it for a couple weeks (for free) like I did

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aarti A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great software!

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

Nimble is a very efficient emailing software. The dashboards provided by Nimble are amongst the best in the market along with great communication templates.

What is your favorite aspect of this product?

The User Interface is easy to use and quite flexible. The learning curve with the UI is great, so it is easy for new users to get adapted to it.

What do you dislike most about this product?

There are not many major drawbacks of using Nimble other than its storage which might prove to be tricky at times when you try to store large amounts of data.

What recommendations would you give to someone considering this product?

Nimble definitely is great option for emailing services. The features provided by this software are great and amongst the best available in the industry.

Pros

Reliable
Enables Productivity
Includes Product Enhancements
Helps Innovate

Mike W.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

The best tool for building real relationships

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Social approach to relationships building. Nimble isn't about crunching numbers by sending people unwanted campaigns. The product helps you nurture real relationships.

What is your favorite aspect of this product?

Prospector. It's a browser widget that automatically populates contact info for links about people you hover over.

What do you dislike most about this product?

Nothing about how it works now. Soon, I hope, Nimble will have be able to add functionality from other apps so that each user can personalize their favorite ways of working.

What recommendations would you give to someone considering this product?

Figure out how long it takes you to manually key in a complete record on your current system, then compare how long it takes on Nimble. You'll be pleasantly surprised ;-)

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Nimble

What is Nimble?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Nimble Ratings

86 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Nimble?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Nimble Reviews

Grant H.

Adaptable CRM for most any context

Likeliness to Recommend

Pros

Aarti A.

Great software!

Likeliness to Recommend

Pros

Mike W.

The best tool for building real relationships

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Sales Management

Lead Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Marketing Management

Customer Service Management

Activity and Workflow Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Vendor Support