What is NICE Robotic Process Automation?
The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.
Company Details
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77 Likeliness to Recommend
73 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE Robotic Process Automation?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Distributed Work
Concurrent Work
Exception Handling
Native AI
Performance Monitoring
Role-Based Access
Automation Apps
Action Logging
Sentiment Analysis
User Libraries
Real-Time Debugging
Vendor Capability Ratings
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Vendor Support
Quality of Features
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
NICE Robotic Process Automation Reviews
Vindhya M.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Dec 2022
Decent Automation Tool To Start
Likeliness to Recommend
What differentiates NICE Robotic Process Automation from other similar products?
Helps in automating front and back end applications. Easy to access and learn. Looks a low code platform for performing the automation. Understood the integration part is quite easy especially while working with desktop and web applications. Effective and scalable product.
What is your favorite aspect of this product?
Desktop and web application automation is favorite,
What do you dislike most about this product?
Nothing as i am still exploring a lot.
What recommendations would you give to someone considering this product?
Start exploring,learning and keep growing and Start automating
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Mar 2022
good product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rabiul A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2022
Fantastic product
Likeliness to Recommend
What differentiates NICE Robotic Process Automation from other similar products?
Nice Robotic Process Automation (RPA) Software is a widely used technology, and many people are seeking innovative, top rated software solutions with ocr, machine learning, and custom automation. Other important factors to consider when researching alternatives to NICE Robotic Process Automation include user interface and tasks. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to NICE Robotic Process Automation, including UiPath RPA | Robotic Process Automation, Automation Any
What is your favorite aspect of this product?
The NICE Virtual workforce comprises software robots with the capabilities to automate end-to-end processes in an unattended fashion, or support the employee directly from their desktop, in an attended fashion, when they are servicing customers over the phone or handling routine back office processes. NICE's unique Automation Finder for desktop process mining is included with NICE's attended solution, NEVA. It leverages Desktop Analytics and machine learning to accurately pinpoint the most optimal business processes to automate.
What do you dislike most about this product?
Help documentation and support is limited. UI can be better.
What recommendations would you give to someone considering this product?
the biggest lesson I've learned from using NICE is about how having certain IT software can really enhance performance, and I had never really thought of it that way. We can use the system to get through to making a sale, but I never really thought that it could actually enhance the agents' thought process, their journey, and how they speak to customers. That's been a big lesson for me. In terms of advice, be open-minded. We just told them what we would like it to do, and went out there with a bit of a blue-sky thought process: If we could have anything, what would it do? And it turned out that it could do that, and we were quite amazed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing