NICE Robotic Process Automation Logo
NICE Robotic Process Automation Logo
NICE Ltd

NICE Robotic Process Automation

6.3 /10
Category
NICE Robotic Process Automation
6.3 /10

What is NICE Robotic Process Automation?

The NICE Virtual workforce comprises software robots that are installed on back-end servers, with the capabilities to take over all the repetitive, admin driven processes facing the human workforce everyday. A variety of tasks can be executed independently without human intervention, freeing up employees to focus their attention on more valuable business priorities.

Company Details


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NICE Robotic Process Automation Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NICE Robotic Process Automation.

77 Likeliness to Recommend

73 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NICE Robotic Process Automation?

0% Negative
22% Neutral
78% Positive

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

Feature Ratings

Average 67

Distributed Work

77

Concurrent Work

77

Exception Handling

76

Native AI

75

Performance Monitoring

74

Role-Based Access

71

Automation Apps

70

Action Logging

69

Sentiment Analysis

69

User Libraries

69

Real-Time Debugging

67

Vendor Capability Ratings

Average 68

Ease of Customization

77

Availability and Quality of Training

75

Ease of Implementation

72

Ease of IT Administration

70

Vendor Support

69

Quality of Features

67

Breadth of Features

66

Ease of Data Integration

63

Business Value Created

63

Usability and Intuitiveness

63

Product Strategy and Rate of Improvement

60

NICE Robotic Process Automation Reviews

Gábor S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

The evolution of intelligent business systems

Likeliness to Recommend

9 /10

What differentiates NICE Robotic Process Automation from other similar products?

The acquisition of Nice Robotic Process Automation (RPA) has been, for some time now, the industrial revolution in the technological era of business of large corporations worldwide. RPA software has allowed large companies worldwide to streamline their business processes without replacing human capital. It seeks to: increase or decrease the volume of a company's operations in an efficient and quality way.

What is your favorite aspect of this product?

This evolution allows our businesses to gain popularity because it can reduce costs, streamline information processing and promote better customer experiences. In other words, companies that use RPA are those companies where their tasks or activities are more repetitive since they use them to extract data, provide better service, ensure that business standards are met, accelerate the processing time of information and digitization the same and thus, in turn, allow greater productivity and efficiency in our employees.

What do you dislike most about this product?

This process automation has limited resilience, as it will depend on the adequacy of the developers to make changes in its structure.

What recommendations would you give to someone considering this product?

Seeing the Automation of Robotic Processes within businesses is the futuristic vision that all companies have been envisioning for some time now. Large corporations in insurance, finance, telecommunications, etc., are seeing within their businesses how humans and robots are integrating to have a domain and manipulation of information in a more efficient, secure, confidential, reliable, etc.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Avinash Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2022

Decent Automation Tool

Likeliness to Recommend

6 /10

What differentiates NICE Robotic Process Automation from other similar products?

Screen elements is one of the unique feature when compared to other automations which can be used for reusability in multiple projects. User can schedule the bots to run as per the requirement, presence of control room makes automation life easy. Desktop and web applications can be automated easily and the functionality is quite stable with time .Integration is very easy.

What is your favorite aspect of this product?

Web and desktop automation is favorite.

What do you dislike most about this product?

Nothing so far as I am still learning the features of the product.

What recommendations would you give to someone considering this product?

Keep exploring and start automating ,there are unique features when compared to other automation products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Jonas P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

NICE RPA makes it easy to automate daily business

Likeliness to Recommend

9 /10

What differentiates NICE Robotic Process Automation from other similar products?

NICE Robotic Process Automation software helps increase productivity, decrease costs, and improve every process's quality. It's easy to use and doesn't suffer any delays, making it an excellent choice for time, cost and functionality. It's even helped us improve the customer experience by quickly automating any process. Many of my daily tasks and processes are automated with this software

What is your favorite aspect of this product?

Digital AI strategies can transform your business by creating automated procedures that aren't likely to make mistakes and can run 24 hours a day, seven days a week. These strategies don't tire people out, making them the ideal choice for long-term digital transformation. Once identified, businesses can get AI assistance in overcoming any bottlenecks. Automated software robots are a must-have for companies willing to stay competitive in the current industry.

What do you dislike most about this product?

Using artificial intelligence has made it possible to conduct digital transformation. I’ve chosen to work with NICE ROBOTIC PROCESS AUTOMATION for my automation software needs.

What recommendations would you give to someone considering this product?

Many business processes require tedious, mundane or time-consuming tasks that must be repeated repeatedly. Using NICE Robotic Process Automation software can simplify these repetitive tasks by using artificial intelligence across your enterprise. It allows you to perform almost any job in a matter of minutes. Digital transformation allows businesses to transition from manual to automated processes seamlessly. This includes using RPA bots that can perform tasks that would otherwise require hours of human labor.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing