What is Nextiva Business Communication Suite?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNextiva Business Communication Suite Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Nextiva Business Communication Suite.
91 Likeliness to Recommend
2
Since last award
90 Plan to Renew
5
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Business Communication Suite?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Secure Access
Call Management
Communications
Session Border Controller
Continuous UCC
Audio Transcription
Centralized Management Portal
Speech Access and Personal Assistant
Analytics Reporting
Mobility
Web & Desktop Conferencing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Nextiva Business Communication Suite Reviews
Saad J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Reliable, Trustworthy, But High Pricing
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Nextiva have numerous advanced featured such as call management, IM, integration with other tools, could be used along with Microsoft 365, Google Drive, Campaign management and live analytics differentiate it from other tools.
What is your favorite aspect of this product?
Some of the favorite aspects includes 1. Friendly user interface 2. Adaptability 3. Reliable 4. Easily integration 5. Quick sync and responding on large data sets 6. Support all OS
What do you dislike most about this product?
There are not much negative aspects but sometimes faced these issues 1. Startup delay 2. Data inaccuracy 3. Calling Issues 4. Updating issues
What recommendations would you give to someone considering this product?
Definitely recommended to all, due to its pricing, reliability, customization, and features.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Caring
Bryan M.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Decent product but missing a few key features
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Call Center capabilities are above par. Reporting for call center as well.
What is your favorite aspect of this product?
Call center reporting
What do you dislike most about this product?
Lack of easy SMS support
What recommendations would you give to someone considering this product?
There may be better simple business phone systems out there for you if you aren't running a call center. This product does require in depth training to operate without support.
Pros
- Trustworthy
- Respectful
- Fair
- Altruistic
Ayyan A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Best All-in-one CRM For Mid to Large Organizations
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Well, to be honest Nextiva really makes our business performance improvements to the next level through advanced features, easy integration with other software, regular updates, user friendly and customizable user interface. The biggest advantage is, its very cost effective as compared to other similar tools, we are working as mid-level organization, and it fulfill all of our daily needs.
What is your favorite aspect of this product?
User interface Customization as per the requirements Regular product updates to get rid of minor bugs Integration with Microsoft 365, and Google Drive Cloud based improved performance
What do you dislike most about this product?
Lack of Security features Support team not knowledgeable as per the product specification Hanging Issues Sometimes faced startup delay
What recommendations would you give to someone considering this product?
If you are from a mid level to large organization, this tool is for you, as you can easily afford the cost, for small businesses, it may cost you higher, but in both cased the product is really good having all the advanced level features, and highly recommended.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
