What is Nextiva Business Communication Suite?
The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
2
Since last award
90 Plan to Renew
5
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Nextiva Business Communication Suite?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Secure Access
Call Management
Communications
Session Border Controller
Continuous UCC
Audio Transcription
Centralized Management Portal
Speech Access and Personal Assistant
Analytics Reporting
Mobility
Web & Desktop Conferencing
Vendor Capability Ratings
Breadth of Features
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Nextiva Business Communication Suite Reviews
Chris W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Nextiva offers standout reliability
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Nextiva is internet-based and delivers a big business phone experience to the company. What makes Nextiva so impressive is tye sheer number of features available including custom call routing, team-based call distribution, as well as time-based routing
What is your favorite aspect of this product?
It offers AI assistance that we leverage in everything from taking notes, recording amd summarizing calls, and setting up workflows. It's easy to forward, transfer or block calls
What do you dislike most about this product?
The system should be able to tell us when my team members are speaking too fast or slow. This will help us determine how to handle our customers in a more convenient way
What recommendations would you give to someone considering this product?
Nextiva offers a phone system that's built for any type of business. Nextiva can easily handle your business's call volume so you can be able to connect with clients and customers and identify weak spots in your team's performance
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Elizabeth B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Brilliant VoIP phone system for all businesses
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Nextiva has an integrated digital receptionist feature that enables us to direct incoming calls to specific extensions and set up personalized greetings for callers
What is your favorite aspect of this product?
The Voicemail transcription feature allows me to read my voicemail message instead of listening to it. I receive an SMS notification with a link to the transcript anytime I have a new message
What do you dislike most about this product?
The Nextiva mobile app has some bugs which is a significant disadvantage in today's world. I can only use the service with my phone if I download the Nextiva app, which is not user-friendly
What recommendations would you give to someone considering this product?
Nextiva allows you to manage your calls, contacts, and other information quickly and efficiently. Through Nextiva businesses can route calls to any device, including desk phones, mobile phones, tablets, and computers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Oscar M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2022
Nextiva stands up well against its competitors
Likeliness to Recommend
What differentiates Nextiva Business Communication Suite from other similar products?
Nextiva stands out from its competition by providing powerful built-in tools and advanced features that help ensure we have everything we need to manage connections by phone, instant messaging, video, text, and email
What is your favorite aspect of this product?
Most actions are accompanied by pop-up instructions, prompts and drop-down menus with all of the information needed to complete a desired action correctly
What do you dislike most about this product?
Popular CRM integrations and Visual voicemail only offered on higher-tier plans
What recommendations would you give to someone considering this product?
Get a glimpse of how Nextiva works without committing a plan by signing up for a seven-day free trial
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
